The purpose of the study. Assessment of the impact the COVID-19 pandemic on the quality of education based on a study of the implementation of e-learning technologies using digital platforms in both foreign and Kazakhstani universities.Methodology. Problems related to online learning and possible solutions were identified based on a retrospective and comparative analysis of foreign and Kazakhstan scientific research. Scientific literature search was carried out in large databases: Researchgate, Springer, ScienceDirect. During the search, 481 scientific articles were found that matched the entered search parameters. Given the inclusion and exclusion criteria, 465 papers were screened out, and the remaining 16 were sent for analysis.Originality / value of the research. Along with identifying barriers to the introduction of e-learning, the main factors during the COVID-19 pandemic were identified that influenced the effectiveness of the educational process. The study revealed that digital platforms create sustainable competitive advantages and are the main tool for modernizing the learning process.Findings. As a result of the study, the most significant factors related to technological knowledge management, as well as the level of readiness of universities, teachers and students to implement e-learning, were identified.