The main purpose of this study is to examine guests' perceptions of COVID-19 safety measures in the Egyptian hotel industry and determine their assessment of such measures implemented in different hotel areas. In addition, it explores the management decisions and preparations for the future to support that safety commitment during the COVID-19 pandemic. Therefore, an exploratory mixed-method approach was used as the methodology to achieve the study's objectives. Based on an official checklist for hotel safety procedures released by Egypt's Ministry of Tourism and Antiquities, a structured questionnaire was distributed with 446 valid responses being received from hotel guests. The management strategies to support safety commitment were then investigated in a qualitative study based on 35 semi-structured interviews. According to the study findings, guests place great importance on the implementation of safety measures in hotel clinics, guest rooms, and restaurants. However, their evaluation of the optimum safety measures in hotel areas found that restaurants and guest rooms require more severe and active safety measures. It was also emphasized that during times of crisis, hotel managers highlight the role of managerial practices as well as collaboration with governmental stakeholders. Finally, this study concludes with important theoretical contributions and implications for the hotel industry during the pandemic time.

The hospitality industry cannot hide anymore from various and continuous emergencies. Many calamities and emergencies whether the natural ones or human-made emergencies stroke the tourism and hospitality industry in all over the world in the most recent decades. Such emergencies impose the researcher to answer a significant question "Is the emergency management applied within the hospitality industry at present sufficient, or not?". A case study design was the most appropriate qualitative method for this paper, a direct observation using a checklist is used in one of the biggest and famous restaurants in Washington DC. Our empirical findings reveal that X restaurant' management does not have even the culture of dealing with the emergencies; they take steps forward only after experiencing an emergency situation, subsequently their actions come in the form of reactive not proactive steps to mitigate the danger that threatens their business. Therefore, the emergency management that is applied within the restaurant at present is insufficient at all.