This study aims to investigate the current state of digital reference services using electronic bulletin boards in Korean academic libraries and to suggest improvements. Through the examination of 205 academic library websites, 56 libraries were identified to use electronic bulletin for digital references. The digital reference service questions and responses from four libraries were further analyzed: the types of reference question, the structure and accuracy of answers, and digital reference completion time. The implications of this study for future research and practice lie in its provision of a systematic way to design practical guidelines for virtual reference services.

The purpose of this study is to improve the KESLI consortium by analyzing the status of participant organizations and their needs. A survey questionnaire including questions on consortium selection, management, and evaluation was distributed. The findings from the 179 responses indicate that the needs of the participants include issues related to the collection development policy, the cataloging of e-journals, user education, and evaluation. Therefore, KESLI should provide the following: (1) examples of collection development policy used for reference, (2) system development for e-journal cataloging, (3) materials and program guidelines for user education, and (4) education related to evaluation techniques for e-journal usages.