3D environment approach to teaching and learning business process management concepts: a systematic literature review

Abstract

Although efficient process management is a factor that impacts the competitiveness of organizations, undergraduate students entering the employment market still have difficulties to understand and perform functions related to BPM, which indicates obstacles in teaching and learning these concepts. Using innovative approaches such as 3D environments can bring pedagogical resources to complement BPM training. This work performs a systematic literature review to investigate approaches using 3D environments in BPM courses and training to find their impact on learning and teaching. Studies suggest that 3D environments can positively affect the BPM teaching and learning process and impact student motivation, keeping them connected to the study material.