The star chromatic index of a multigraph G, denoted χ ′ s (G), is the minimum number of colors needed to properly color the edges of G such that no path or cycle of length four is bi-colored. A multigraph G is star k-edge-colorable if χ ′ s (G) ≤ k. Dvořák, Mohar and Šámal [Star chromatic index, J. Graph Theory 72 (2013), 313-326] proved that every subcubic multigraph is star 7-edge-colorable. They conjectured in the same paper that every subcubic multigraph should be star 6-edge-colorable. In this paper, we first prove that it is NP-complete to determine whether χ ′ s (G) ≤ 3 for an arbitrary graph G. This answers a question of Mohar. We then establish some structure results on subcubic multigraphs G with, where k ∈ {5, 6}. We finally apply the structure results, along with a simple discharging method, to prove that every subcubic multigraph G is star 6-edge-colorable if mad(G) < 5/2, and star 5-edge-colorable if mad(G) < 24/11, respectively, where mad(G) is the maximum average degree of a multigraph G. This partially confirms the conjecture of Dvořák, Mohar and Šámal.