A Analisis Kepuasan Pengguna Terhadap Penggunaan E-Learning Dengan Metode Tam Dan Eucs

Lattu, Arny; Sihabuddin,; Jatmika, Wisuda

doi:10.52005/jursistekni.v4i1.115

Cited by 9 publications

(11 citation statements)

References 4 publications

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“…Karena hal tersebut adalah faktor penentu efektifitas dan kepuasan pengalaman belajar pengguna e-learning. Jika pengalaman penggunanya buruk maka akan menyebabkan frustrasi dan ketidakpuasan sehingga berdampak juga pada kinerja dan hasil belajar [5]. Selain itu selayaknya sebuah sistem yang senantiasa melakukan perbaikan dan peningkatan layanan maka perlu juga dilakukan pengukuran tingkat efektifitas, kelemahan dan kekuatan serta tingkat keramahan sistem terhadap pengguna [6].…”

Section: Pendahuluanunclassified

Pemanfaatan User Experience Questionare Dalam Analisis Pengalaman Pengguna MyBSI E-Learning System

Syamsiah,

Purwandani,

Nurwahyuni

et al. 2024

JURNAL MULTIMEDIA NETWORKING INFORMATICS

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Tujuan dari penelitian ini adalah memanfaatkan User Experience Questionnaire (UEQ) untuk mengukur pengalaman pengguna sistem manajemen pembelajaran. 201 responden terlibat sebagai responden UEQ dengan beragam latar belakang sebagai pengguna sistem. Dalam penelitian ini, My BSI Elearning System (MYBEST) digunakan sebagai objek penelitian. MYBEST memiliki berbagai fitur untuk proses kegiatan belajar mengajar mulai dari proses presensi, diskusi, penyediaan materi pembelajaran baik dalam bentuk modul maupun link video, submit tugas, pelaksanaan kuis serta monitoring kehadiran di pertemuan sebelumnya. Penelitian ini akan memberikan manfaat untuk para praktisi UX, pendidik maupun pengembang sistem manajemen pembelajaran daring. Temuan pada penelitian ini diharapkan juga akan memberikan manfaat untuk semua lingkup pelaku di dunia pendidikan yang menerapkan kegiatan belajar mengajar berbasis komputer. Hasil evaluasi pengalaman pengguna MYBEST menggunakan UEQ dapat terlihat dari aspek yang dihitung seperti Attractiveness, Pragmatic Quality dan juga Hedonic Quality. Nilai evaluasi UX MYBEST yang dihasilkan cukup memuaskan, dimana dari enam skala yang diamati, tiga di antaranya mendapat hasil di atas rata-rata, dan tiga lainnya mendapatkan hasil baik. Dalam penelitianl ini meghasilkan temuan bahwa aspek pragmatis UEQ memiliki nilai yang lebih dominan dibandingkan aspek hedonis.

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Section: Pendahuluanunclassified

Pemanfaatan User Experience Questionare Dalam Analisis Pengalaman Pengguna MyBSI E-Learning System

Syamsiah,

Purwandani,

Nurwahyuni

et al. 2024

JURNAL MULTIMEDIA NETWORKING INFORMATICS

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“…Metode EUCS adalah evaluasi pengguna terhadap aspek teknologi yang berfokus pada variabel isi (content), ketepatan (accuracy), bentuk (format), kemudahan penggunaan (ease of use), ketepatan waktu (timeliness), dan kepuasan pengguna (user satisfaction) (Ayu Rinjani & Prehanto, 2021). Metode TAM merupakan model penelitian yang dirancang untuk mendeskripsikan minat atau keinginan individu terhadap penerimaan penggunaan teknologi dan terdiri dari variabel Kegunaan yang Dirasakan (Perceived Usefullness), Kemudahan Penggunaan yang Dirasakan (Perceived Ease of Use), Sikap Terhadap Penggunaan Sistem (Attitude Toward Using), dan Kepuasan Pengguna (User Satisfaction) (Lattu et al, 2022). Pada penelitian ini, variabel metode TAM yang digunakan hanya variabel Sikap Terhadap Penggunaan Sistem.…”

Section: Pendahuluanunclassified

“…Selanjutnya penelitian berjudul Analisis Kepuasan Pengguna Terhadap Penggunaan E-Learning Dengan Metode TAM dan EUCS yang dilakukan oleh A. Lattu, Sihabuddin, dan W. Jatmika, dari penelitian ini diketahui variabel Perceived Usefullness, Content, Accuracy dan Timeliness dinyatakan berpengaruh positif terhadap variabel Attitude Toward Using. Variabel Attitude Toward Using juga diketahui berpengaruh positif terhadap variabel User Satisfaction (Lattu et al, 2022).…”

Section: Pendahuluanunclassified

Analisis Kepuasan Pengguna Terhadap Penggunaan E-Payment Universitas Menggunakan Metode EUCS dan TAM

Widyawati,

Purnama,

Mulyono

2024

tin

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Dinamika Bangsa University E-payment website is an information system developed by UNAMA's IT Division in 2020 and is used to confirm online tuition payment transactions. the results of observations and interviews conducted with several students indicate that the Dinamika Bangsa University e-Payment website still has several problems in its use, namely the information on the web is incomplete, for example there is no information about the rules for writing NIMs andThe name on the payment receipt paid via ATM and e-banking.This study aims to determine the satisfaction level of the UNAMA E-payment website and to determine the effect of the relationship between research variables using the End User Computing Satisfaction (EUCS) and Technology Acceptance Model (TAM) web e-Payment methods at Dinamika Bangsa University. This study uses path analysis as a data analysis technique with the help of SPSS software version 26. based on the analysis of the data that has been described, it can be see that of the 7 research variables which contain 6 research hypotheses, the variables content, accuracy, ease of use, and timeliness are stated to have a positive and significant effect on the attitude toward using variable. Besides that, the attitude toward using variable also has a positive and significant effect on user satisfaction variable. The rejected hypothesis is the relationship between the format variable and the attitude toward using variable.

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“…You can use a number of models, such the End User Computing Satisfaction (EUCS) and Technology Acceptance Model (TAM), to undertake user satisfaction studies. Using these techniques, it is possible to determine how much user satisfaction is influenced by the mobile banking application's benefits and convenience of use, as well as by other factors like the quality and accuracy of the information provided [14]. The results of user satisfaction analysis can be valuable input for banks in making improvements or enhancements to features and services in mobile banking applications so that users can feel more satisfied and have their information and service needs met.…”

Section: Introductionmentioning

confidence: 99%

“…The results of user satisfaction analysis can be valuable input for banks in making improvements or enhancements to features and services in mobile banking applications so that users can feel more satisfied and have their information and service needs met. In addition, by conducting regular user satisfaction analysis, banks can measure how effective the mobile banking application is in providing services to users and measure user satisfaction with the application [14]. Therefore, researchers employed the EUCS approach in conjunction with supporting factors from the Technology Acceptance Model (TAM) to look at user happiness in order to determine how satisfied users were with the mobile banking app.…”

Section: Introductionmentioning

confidence: 99%

Application of The End User Computing Satisfaction Method to Analyze User Satisfaction Toward the Quality of Mobile Banking Services

Sudirjo,

Ekasari,

Hendayani

et al. 2024

jidt

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This research aims to find out how to analyze user satisfaction with the quality of mobile banking application services using the end-user computing satisfaction model. This research adopts a quantitative approach. Use of questionnaires as a data collection tool. Sampling was done using the purposive sampling technique, with a sample size of 100 respondents. Researchers conducted demographic, outer, and inner model analyses using the PLS-SEM approach via Smart-PLS. This research indicates that most mobile banking application users were satisfied with their overall use. The four hypotheses proposed, namely ease of use, perceived usefulness, and timeliness, were all accepted with solid evidence. The results of hypothesis testing show that three hypotheses have a highly significant influence on user satisfaction, namely H5 (perceived usefulness), H4 (format), and H3 (ease of use). These factors, such as user-perceived usefulness, format quality, and ease of use, provide a positive experience for users to feel satisfied with the application. However, two hypotheses are not accepted, indicating that the accuracy variable (accuracy) and content variable (content) do not significantly influence user satisfaction. The purpose of adding the perceived usefulness variable to this research is to obtain information about how practical the application is for users, and the results of the t-test show that this variable has a significant relationship with user satisfaction.

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A Analisis Kepuasan Pengguna Terhadap Penggunaan E-Learning Dengan Metode Tam Dan Eucs

Cited by 9 publications

References 4 publications

Pemanfaatan User Experience Questionare Dalam Analisis Pengalaman Pengguna MyBSI E-Learning System

Pemanfaatan User Experience Questionare Dalam Analisis Pengalaman Pengguna MyBSI E-Learning System

Analisis Kepuasan Pengguna Terhadap Penggunaan E-Payment Universitas Menggunakan Metode EUCS dan TAM

Application of The End User Computing Satisfaction Method to Analyze User Satisfaction Toward the Quality of Mobile Banking Services

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