“…There is a limitless number of possible metrics, but it must directly connect to the selected human target. For example, in order to achieve customer value, management may prioritize cost compliance, schedule compliance, speed or innovation [38,45,60]. Alternately, to achieve staff efficiency or effectiveness, management might prioritize workstation throughput, waste reduction, resource allocation or others [35,36,37,41,42,45,47,50,53,59,60,62,68,69,71,73].…”