A case study in pervasive retail

Roussos, George; Tuominen, J.; Koukara, Leda; Seppala, Olli; Kourouthanasis, Panos; Giaglis, George M.; Frissaer, Jeroen

doi:10.1145/570705.570722

Cited by 42 publications

(30 citation statements)

References 16 publications

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“…In designing and deploying ubiquitous retail we anticipated that we could remove inefficiencies of the fast moving consumer goods (FMCG) supply chain that can be found in both its upstream and downstream directions [4,17]. Upstream inefficiencies result in high out-of-stock conditions, high returns rate as well as long lead times.…”

Section: Ubiquitous Retailmentioning

confidence: 99%

Designing appliances for mobile commerce and retailtainment

Roussos

Kourouthanasis

Moussouri

2003

Personal and Ubiquitous Computing

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Abstract. In the emerging world of the new consumer and the "anytime, anywhere" mobile commerce, appliances are located at the collision point of the retailer and consumer agendas. The consequence of this is twofold: on the one hand appliances that were previously considered plain and utilitarian become entertainment devices and on the other, for the effective design of consumer appliances it becomes paramount to employ multidisciplinary expertise. In this paper, we discuss consumer perceptions of a retailtainment commerce system developed in collaboration between interactivity designers, information systems engineers, hardware and application developers, marketing strategists, product development teams, social scientists and retail professionals. We discuss the approached employed for the design of the consumer experience and its implications for appliance design.

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Section: Ubiquitous Retailmentioning

confidence: 99%

Designing appliances for mobile commerce and retailtainment

Roussos

Kourouthanasis

Moussouri

2003

Personal and Ubiquitous Computing

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“…Many institutions that have responsibility for places of public interest (libraries [1], museums [2], showrooms [5], schools [4], supermarkets [6] etc.) introduce in their environments extensions for mobile applications to harness the new potential technology brings.…”

Section: Introductionmentioning

confidence: 99%

MobiAct: Supporting Personalized Interaction with Mobile Context-aware Applications

Stoica

Avouris

2009

IFIP Advances in Information and Communication Technology

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In this paper we present a conceptual framework for interaction with mobile context aware applications. The framework focuses especially on public and semi-public environments. Based on this framework a generic abstract architecture has been designed and several of its parts have been implemented. We discuss the implications and the support that this architecture provides for personalization of interaction. The architecture supports high interoperability and flexibility, with capability of tackling issues like privacy and degree of user control. The framework has been tested in typical spaces: a library and a museum. The paper concludes with a set of examples of use of the defined framework that cover typical situations for intra-space and across spaces usage.

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“…To date, the application has undergone three stages of user evaluation (mock up; laboratory; controlled set of users in the field) and it is currently in trial operation in two participating sites in Finland and Greece. During the development of this architecture we have discussed particular aspects of the system: middleware [8], home network and service architectures [7], location based services [25], issues in redesigning the supply chain [14,15], electronic product identification and classification schemes [5], privacy requirements and standardization [20] and user perceptions of the novel retail experience [21]. In this paper we attempt to bring together all the individual elements into an integrated architecture for future pervasive retail services.…”

Section: Introductionmentioning

confidence: 99%

Systems architecture for pervasive retail

Roussos

Kourouthanasis²,

Spinellis

et al. 2003

Proceedings of the 2003 ACM Symposium on Applied Computing

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Recent developments in mobile technologies and associated economies of scale via mature manufacturing processes have made possible the construction of pervasive systems in specific application areas. In this paper we discuss a novel type of retail service based on wireless and mobile technologies for the automated replenishment of home product supplies. The primary motivation for this work is the optimization of the efficiency and effectiveness of the fast moving consumer goods (FMCG) supply chain: rather than terminating the supply chain at the supermarket checkout, it is now possible to extend its reach in the consumer home. This situation has significant effects both on the consumer perception of the shopping experience and on the internal as well as the intra-organisational business processes of the supply chain partners. In this paper, first we discuss in detail our motivation for the development of this service architecture and then describe its functionality in terms of user application scenarios. We discuss the different architectural elements of the service, including back end integration, middleware, shopping cart, mobility and home systems. Finally, we discuss future directions of this work.

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A case study in pervasive retail

Cited by 42 publications

References 16 publications

Designing appliances for mobile commerce and retailtainment

Designing appliances for mobile commerce and retailtainment

MobiAct: Supporting Personalized Interaction with Mobile Context-aware Applications

Systems architecture for pervasive retail

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