A Case Study of Indonesian Government Digital Transformation: Improving Public Service Quality through E-government Implementation

Sulistya, Adi Qumara Wahyu; Sulistiyo, Bernardus Bastian; Aditya, Faizan; Aritonang, Imelda Doharta; Simangunsong, Stephen Amos; Shihab, Muhammad Rifki; Ranti, Benny

doi:10.1109/icst47872.2019.9166234

Cited by 16 publications

(13 citation statements)

References 7 publications

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“…[72], Meiyanti et al [54], Osifo [64], Samsor [51], Shin et al [59] Bribery and corruption (P2) Ambira et al [50], Sulistya et al [70] Common goals, vision, and mission(P3) Rana et al [32], Apriliyanti et al [62] Feedback system (P4) Apriliyanti et al [63] Fragmented authority and decision-making power(P5) Tan and Taeihagh [60], Shin et al [59], Apriliyanti et al [63],…”

Section: Supplementary Materialsmentioning

confidence: 99%

Building a Super Smart Nation: Scenario Analysis and Framework of Essential Stakeholders, Characteristics, Pillars, and Challenges

Penmetsa

Camara

2022

Sustainability

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Globally, countries are increasingly facing challenges regarding their national future post the COVID-19 pandemic with respect to decreasing and aging populations; dwindling workforces; trade wars due to restricted movement of goods, people, and services; and overcoming economic development and societal problems. Accordingly, we identify the challenges and corresponding solutions that act as pillars for a framework to build a super smart nation. We analyze 73 peer-reviewed research papers from Scopus index databases and use the Delphi methodology to identify the challenges, which include people and society, robots, technology, research and innovation, digital infrastructure, data, politics, governance, and sustainability. Further, we discuss the relevant solutions, including top leadership motivation and commitment; proactive steps from the government, development of policies; legal frameworks and laws; creation of awareness programs; use of advanced technologies (such as robotics and semantic technologies); and development of interoperable infrastructure; innovation ecosystem; sustainable energy sources; and global standards for education system through transformation of the education system. These novel insights have valuable practical and theoretical implications for guiding policymakers, industry leaders, and researchers in building a super smart nation.

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Section: Supplementary Materialsmentioning

confidence: 99%

Building a Super Smart Nation: Scenario Analysis and Framework of Essential Stakeholders, Characteristics, Pillars, and Challenges

Penmetsa

Camara

2022

Sustainability

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“…Furthermore, the transformation of digital technology towards improving public administration, which continues to be intensively carried out, has brought very innovative progress to the public service sector in Indonesia (Sulistya et al, 2019). In this case, including transformation, it certainly has significant potential to improve relations between authorities and the public through efforts to facilitate the community in obtaining needs and services from the government.…”

Section: Digital Transformation In Public Administration Servicementioning

confidence: 99%

How to improve public administration services in digital world

Ariesmansyah¹,

Azka²,

Yuliansyah³

et al. 2022

ijss

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This study aimed to discuss how public administration services can be improved in an era where technology has penetrated all life and business sectors, including government administration services. To discuss this study, we obtained many issuers from scientific publications in the form of books and other written works. Of course, first, we carefully studied the scientific methodological system, which, among other things, coded the data, analyzed it carefully, and evaluated it until we could conclude that this finding was valid. After we analyzed and followed up with a discussion of the final results, we concluded that this study had gained an understanding of how public administration services can be improved by the support of digital technology applications, which include the involvement of digital technology that has been able to provide convenience in public administration services. Technology can also reduce the practice of non-transparency, such as corruption practices. Specialized roles also positively impact the convenience for the government to carry out public administration tasks. It also provides a sense of justice and democracy for the wider community. Thus, the results of this study hope to essential findings supporting the study of government role and responsibility using technology applications in future studies.

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“…Referring to the new law number 25 of 2009 where public services, the law emphasizes that in the form of assisting the public, the government is allowed to administer government electronically (Sulistya et al, 2019), primarily as intended in the law so that the realization of a participatory service system so that state responsibility can be relied on where with electronic services the village community gets fast service, high convenience, and is transparent and reasonable. Furthermore, Article 23 paragraph 1 of Law Number 25 of 2009 concerning public services emphasizes that the government in providing services in the form of data, namely electronic-based public services, requires an information work system that is open to the public (Adjei-Bamfo et al, 2020).…”

Section: E-government and Community Servicesmentioning

confidence: 99%

Expert opinion on the implementation of e-government efforts to improve village apparatus performance in Indonesia

Rohayati

Bangkara

Jacob

et al. 2022

ijhs

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This article was to understand the implementation of review techniques, which means understanding electronic applications from top to bottom, accompanied by efforts to carry out open administration by city authorities regarding the potential for open doors and doors in Indonesia. This study focuses on optional information as a distribution that has been distributed between 2010 and 2022, considering the development of gadgets, especially the web, lately has become an outstanding issue to examine efforts to build an understanding of American public administration, especially in the network—the country in a time that is currently full of innovation. After getting the development of information and writing related to the factors of this review, the authors scrutinized it with the framework of coding information, top-down assessment, and decoding information to get a high level of importance to note the problem; based on the presentation of the results and discussion. We can conclude that using applications to increase village operators in public services has helped provide practically dynamic and transparent services. Therefore village officials must improve their human resources so that technology-based services can be carried out better.

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A Case Study of Indonesian Government Digital Transformation: Improving Public Service Quality through E-government Implementation

Cited by 16 publications

References 7 publications

Building a Super Smart Nation: Scenario Analysis and Framework of Essential Stakeholders, Characteristics, Pillars, and Challenges

Building a Super Smart Nation: Scenario Analysis and Framework of Essential Stakeholders, Characteristics, Pillars, and Challenges

How to improve public administration services in digital world

Expert opinion on the implementation of e-government efforts to improve village apparatus performance in Indonesia

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