A case study on the application of Fuzzy QFD in TRIZ for service quality improvement

Abstract

Fuzzy QFD, TRIZ, Contradiction Matrix, E-Commerce,

Concept design in virtual reality of a forestry trailer using a QFD-TRIZ based approach

“…For example, ergonomic operations and the prevention of environmental damage were found to be important. Several studies integrate QFD with TRIZ (Yamashina et al, 2002;Su and Lin, 2007;Lin et al, 2011), which enables the effective and systematic creation of new product functions. With QFD, it is possible to pursue customer satisfaction by developing better products, and the expected outcomes of product development make it profitable to invest in the methodology (Lager, 2005).…”

To Study the Impact of Mediating Role of the Learning Strategies between the Knowledge Characteristics of a Job and Employee Innovation Process

“…This theory examines the challenges about the problems where innovation is needed. This theory applied in different categories of industries, including process development [13,14], eco-innovation [15], and service innovation (Table 1) [16]. …”

Improvement of QFD-based total quality for local cultural industries: procedural and empirical investigation

“…The framework combined QFD and Kano models to determine the major factors to determine the service quality and construct the HOQ. Su and Lin [27] discussed how to improve service quality using fuzzy QFD and Teoriya Resheniya Izobretatelskikh Zadatch. The study applied a qualitative research method to evaluate the service quality of e-commerce.…”