A Case Study Using a Patient Satisfaction Survey to Improve the Delivery and Effectiveness of Drug Addiction Treatment Services: Marketing Implications and Organizational Impact

Hogan, Beth; Hershey, Lewis; Ritchey, Steven

doi:10.1080/07359680802125923

Cited by 10 publications

(7 citation statements)

References 13 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Not only that MMT services have been rapidly scaled up, but also the quality of these services have been improved[ 23 , 24 ]. As demonstrated, “Quality” (measuring the overall quality of services) and “Convenience” (mentioning waiting time and administrative procedure) had the lowest proportion of patients being completely satisfied compared to other aspects, which were consistent with previous surveys [ 25 , 26 ]. Those findings were also similar to the results for other diseases-related services such as HIV [ 21 , 27 , 28 ], type 2 diabetes/hypertension [ 29 ] and hospital admission [ 30 ].…”

Section: Discussionsupporting

confidence: 89%

Patient Satisfaction with Methadone Maintenance Treatment in Vietnam: A Comparison of Different Integrative-Service Delivery Models

et al. 2015

View full text Add to dashboard Cite

BackgroundPatient satisfaction is an important component of quality in healthcare delivery. To inform the expansion of Methadone Maintenance Treatment (MMT) services in Vietnam, we examined the satisfaction of patients with regards to different services delivery models and identified its associated factors.MethodsWe interviewed 1,016 MMT patients at 5 clinics in Hanoi and Nam Dinh province. The modified SATIS instrument, a 10-item scale, was used to measure three dimensions: “Services quality and convenience”, “Health workers’ capacity and responsiveness” and “Inter-professional care”.ResultsThe average score was high across three SATIS dimensions. However, only one third of patients completely satisfied with general health services and treatment outcomes. Older age, higher education, having any problem in self-care and anxiety/depression were negatively associated with patient’s satisfaction. Meanwhile, patients receiving MMT at clinics, where more comprehensive HIV and general health care services were available, were more likely to report a complete satisfaction.ConclusionPatients were highly satisfied with MMT services in Vietnam. However, treatment for drug users should go beyond methadone maintenance to address complicated health demands of drug users. Integrating MMT with comprehensive HIV and general health services together with improving the capacity of health workers and efficiency of services organisation to provide interconnected health care for drug users are critical for improving the outcomes of the MMT program.

show abstract

Section: Discussionsupporting

confidence: 89%

Patient Satisfaction with Methadone Maintenance Treatment in Vietnam: A Comparison of Different Integrative-Service Delivery Models

et al. 2015

View full text Add to dashboard Cite

show abstract

“…(8) In a comparison of counseling strategies within methadone treatment, it was found that an experimental counseling strategy, reported by treatment providers as leading to greater counselor-client rapport, was associated with greater retention and more positive treatment outcomes. (5) Another study found that methadone patient satisfaction was associated with increased attendance at counseling during the first 3 months of treatment.…”

Section: Introductionmentioning

confidence: 99%

The Role of Patient Satisfaction in Methadone Treatment

Kelly

O’Grady

Brown

et al. 2010

The American Journal of Drug and Alcohol Abuse

View full text Add to dashboard Cite

Background-Patient satisfaction surveys, widely used in health care delivery systems, may provide useful data for improving patient retention and outcomes.Objectives-This study examined the relationship between methadone patients' treatment satisfaction at three months post admission and their 3-month treatment outcomes and 12-month treatment retention.Methods-New methadone treatment admissions (N = 283) were assessed at 3 months post admission for satisfaction with their counselors and programs. Correlations examined the relationship between 3-month satisfaction and Addiction Severity Index (ASI) scores. Regression analysis assessed the relationship between satisfaction and drug testing at 3 months and was used to predict whether participants were retained in treatment at 12 months.Results-Participants who were more satisfied with their counselors and programs had lower Drug and Legal ASI composite scores at 3 months. Participants who were more satisfied with their programs remained in treatment for at least 12 months.Conclusions-Treatment programs should consider administering the CEF to their patients at 3 months post admission to identify patients with low satisfaction scores who may be at risk for prematurely leaving treatment.Scientific Significance-Measuring patient satisfaction during treatment may help programs meet patients' needs and improve retention.

show abstract

“…More research needs to be conducted to identify patients' expectations and experiences in MMT. This could help enhance health care quality [30].…”

Section: Discussionmentioning

confidence: 99%

Preferences for methadone clinics among drug users in Vietnam: a comparison between public and private models

et al. 2020

View full text Add to dashboard Cite

Background: Methadone maintenance treatment (MMT) has been proven to be effective in treating opioid dependence. In Vietnam, MMT services are provided primarily by public clinics, with only one private MMT clinic established in recent years. Assessing the preferences of patients for different MMT models is important in evaluating the feasibility of these models. This study measured the preferences of drug users enrolling in public and private MMT clinics in Vietnam and examines the related factors of these preferences. Methods: A cross-sectional study was performed on 395 participants at 3 methadone clinics in Nam Dinh. Data about the preferences for MMT models and sociodemographic characteristics of participants were collected. Exploratory factor analysis was employed to explore the construct validity of the questionnaire. The chi-square test and Mann-Whitney test were used for analyzing demographic characteristics and preferences of participants. Multivariate logistic regression identified factors associated with participants' preferences. Results: Half the participants received MMT treatment in a private facility (49.4%). Two preference dimensions were defined as "Availability and convenience of service" and "Competencies of clinic and health professionals". Selfemployed patients were more likely to consider these two dimensions when choosing MMT models. Only 9.9% of participants chose "Privacy" as one of the evaluation criteria for an MMT facility. Compared to public clinics, a statistically higher percentage of patients in the private clinic chose the attitudes of health workers as the reason for using MMT service (34.7% and 7.6% respectively). Mean score of satisfaction towards MMT services was 8.6 (SD = 1.0), and this score was statistically higher in a public facility, compared to the private facility (8.7 and 8.4 respectively). Conclusions: The study highlighted patterns of patient preferences towards MMT clinics. Compared to the public MMT model, the private MMT model may need to enhance their services to improve patient satisfaction.

show abstract

A Case Study Using a Patient Satisfaction Survey to Improve the Delivery and Effectiveness of Drug Addiction Treatment Services: Marketing Implications and Organizational Impact

Cited by 10 publications

References 13 publications

Patient Satisfaction with Methadone Maintenance Treatment in Vietnam: A Comparison of Different Integrative-Service Delivery Models

Patient Satisfaction with Methadone Maintenance Treatment in Vietnam: A Comparison of Different Integrative-Service Delivery Models

The Role of Patient Satisfaction in Methadone Treatment

Preferences for methadone clinics among drug users in Vietnam: a comparison between public and private models

Contact Info

Product

Resources

About