A Citizen-Oriented Approach for Evaluating the Performance of e-Government in Sri Lanka

Deng, Hepu; Karunasena, Kanishka

doi:10.4018/jegr.2012010103

Cited by 22 publications

(19 citation statements)

References 26 publications

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“…SEM is widely used for analysing multivariate data (Karunasena and Deng, 2012;Deng et al, 2018;Cui et al, 2019). To assess the validity and reliability of the constructs in Figure 1, SEM is adopted due to its ability to include latent variables in representing unobserved concepts while accounting for the measurement error and its capability for simultaneously assessing multiple correlations and covariance between variables in the validity test (Hair et al, 2010).…”

Section: Measurement Model Analysismentioning

confidence: 99%

Critical determinants for electronic market adoption

Deng

Duan

Feng

2019

JEIM

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Purpose Understanding the critical determinants for the adoption of electronic markets (e-markets) is significant for the development of sustainable electronic business. The purpose of this paper is to investigate the critical determinants for the adoption of e-markets in Australian small- and medium-sized enterprises (SMEs) for electronic business. Design/methodology/approach A comprehensive review of the related studies is conducted. That leads to the development of a conceptual model for exploring the critical determinants for the adoption of e-markets in Australian SMEs. Such a model is then tested and validated using structural equation modelling on the survey data collected, leading to the identification of the critical determinants for e-market adoption in Australian SMEs. Findings The study reveals that perceived direct benefit, perceived trust, top management support and external pressures are critical for the adoption of e-markets in Australian SMEs. Perceived indirect benefit and organization readiness are insignificant for the adoption of e-markets. Originality/value This paper contributes to existing electronic business research by enriching the understanding of the critical determinants for the adoption of e-markets in Australian SMEs. Such a study provides government departments, e-market operators and SMEs with practical guidelines for the better use of e-markets in electronic business.

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Section: Measurement Model Analysismentioning

confidence: 99%

Critical determinants for electronic market adoption

Deng

Duan

Feng

2019

JEIM

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“…Technological factors refer to the contextual infrastructural capacity and level of general ICT readiness [22,48]. A strong ICT infrastructural capacity enables adoption of ICT-driven innovation by government agencies [33]. It usually requires well-developed external network speed, connectivity and stability to ensure the operational performance of e-procurement.…”

Section: Inter-institutional Dynamicsmentioning

confidence: 99%

“…System security and safety need to be ensured so that confidentiality breaches and opportunities for corruption can be avoided [49]. Citizens' ability to use the technology influences those initiatives' success [33]. Late adopters usually lag behind in terms of ICT readiness.…”

Section: Inter-institutional Dynamicsmentioning

confidence: 99%

Determinants and barriers of e-procurement: A European comparison of public sector experiences

Gascó¹,

Cucciniello²,

Nasi³

et al. 2018

Proceedings of the Annual Hawaii International Conference on System Sciences

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Despite recent studies on determinants of adoption and diffusion of e-procurement, the existing literature is still scant on how different variables affect eprocurement adoption, diffusion and upscaling by type of adopter. Using qualitative data from interviews, this paper aims at contributing to fill this gap by examining how outer and inner variables influence the adoption and upscaling of e-procurement in two European regions that can be considered as innovators (Valencia in Spain and Lombardy in Italy). Our findings show that 1) the role of inner factors is clearer than that of outer ones in adoption processes, 2) in particular, organizational (mainly slack resources in both cases) and individual determinants seem to be the most important inner factors, 3) change management strategies and activities have a key role in upscaling processes, and 4) the internal organizational context and the type of technological innovation may act as moderators/mediators of the effects.

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“…Electronic government (e-government) is about the use of information and communication technologies (ICTs) in public organisations to satisfy citizens’ demands (Deng, 2008; Zhao et al , 2015). It is adopted worldwide due to its real values for citizens (Karunasena and Deng, 2012a, b) including improving the quality of public services, increasing citizens’ participation in government, improving the efficiency and the responsiveness of public organisations (Gauld et al , 2009), reducing corruption (Shim and Eom, 2008), and improving the transparency of public decisions in public organisations (Bélanger and Carter, 2008).…”

Section: Introductionmentioning

confidence: 99%

Evaluating the performance of e-government in developing countries

Deng

Karunasena

2018

INTR

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Purpose The purpose of this paper is to propose and validate a public value-based framework for evaluating the performance of electronic government (e-government), leading to the identification of the critical factors in creating public value through e-government in developing countries. Design/methodology/approach A comprehensive review of the related literatures is conducted for developing a public value-based framework. A survey of e-government users is conducted, and the survey data are analysed using structural equation modelling. Findings This study shows that information quality, e-services functionalities, user orientation, efficiency and openness of public organisations, equity, citizens’ self-development, trust, and environmental sustainability are the critical public values of e-government in developing countries. It reveals that the use of the public value concept is effective in evaluating the performance of e-government in developing countries. Practical implications This study provides a comprehensive investigation of the e-government performance for better understanding the value of e-government in developing countries. The findings can guide the development of e-government in developing countries. Originality/value This is the first study in testing and validating a public value-based framework for evaluating the performance of e-government in developing countries. It demonstrates how the concept of public value can be adopted for evaluating the performance of e-government.

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A Citizen-Oriented Approach for Evaluating the Performance of e-Government in Sri Lanka

Cited by 22 publications

References 26 publications

Critical determinants for electronic market adoption

Critical determinants for electronic market adoption

Determinants and barriers of e-procurement: A European comparison of public sector experiences

Evaluating the performance of e-government in developing countries

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