Evaluating the performance of e-government in developing countries

Abstract

Purpose The purpose of this paper is to propose and validate a public value-based framework for evaluating the performance of electronic government (e-government), leading to the identification of the critical factors in creating public value through e-government in developing countries. Design/methodology/approach A comprehensive review of the related literatures is conducted for developing a public value-based framework. A survey of e-government users is conducted, and the survey data are analysed using structural equation modelling. Findings This study shows that information quality, e-services functionalities, user orientation, efficiency and openness of public organisations, equity, citizens’ self-development, trust, and environmental sustainability are the critical public values of e-government in developing countries. It reveals that the use of the public value concept is effective in evaluating the performance of e-government in developing countries. Practical implications This study provides a comprehensive investigation of the e-government performance for better understanding the value of e-government in developing countries. The findings can guide the development of e-government in developing countries. Originality/value This is the first study in testing and validating a public value-based framework for evaluating the performance of e-government in developing countries. It demonstrates how the concept of public value can be adopted for evaluating the performance of e-government.

Assessing the Adoption of E-government Using Tam Model: Case of Egypt

“…Perceived value is a subjective evaluation of the trade-off between all that is received, and all that is given up in the process of acquiring, or using a consumption related object (product, store, service) [14]. More attention has been paid recently to perceived value as a stable construct to predict buying behaviour.…”

E-Government Insights to Smart Cities Research: European Union (EU) Study and the Role of Regulations

“…Moreover, for businesses, it creates a safer environment for investments, by reducing corruption (as result of easiness to access the history of data on transactions and trace the corrupt acts) and improve the market functioning by reducing the asymmetric information that can cause market failure [54]. For the government, the benefits refer to cost savings (for front office human resources for example) and, consequently, increased administrative efficiency and trust [55], [56].…”

Potential Impact of Information Systems Tackling Sdg10 on the Dimensions of Health Care and Gender

“…As governmental procedures have the status of being inflexible, interminable and frequently corrupt in Sri Lanka, the integration of e-governments in public facilities across the country is perceived as a constructive implementation. Practices performed through this kind of information system, as sending e-mails or saving certain files, can easily be monitored and tracked within the technological environment being integrated in the governmental facility [30]. While social inclusion may be enhanced through technology-supported and reliable processes concerning publicly administrative state of affairs, citizens could additionally benefit from the reduction in repeatedly occurring fraudulent and corrupt practices.…”

“…In accordance with research completed on the evaluation of e-governments in Sri Lanka, it has been found that it plays an important role that public entities provide qualitative services for their citizens. However, change has been in progress and the technological network including the e-government system provides easily accessible public services and supports time-saving processes these days [30].…”