A comparative analysis of electronic resources access problems at two university libraries

Brett, Kelsey

doi:10.1080/1941126x.2018.1521089

Cited by 7 publications

(3 citation statements)

References 10 publications

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“…Resources are technological means that transmit information to the future and include all traditional and non-traditional information, such as printed materials such as books, pamphlets, and reports, and non-traditional information such as visual and audio materials, databases, e-books, and electronic journals, and the information resources are divided into two types: Documentary sources such as primary sources, secondary sources, and third-degree sources. Nondocumentary sources such as official sources that contain informative, advisory, and advisory information, and informal sources known as personal sources, which are obtained through dialogues, conferences, seminars, and meetings (Brett, 2018).…”

Section: Informationmentioning

confidence: 99%

The role of electronic information resources in supporting scientific research at Northern Border University

Sawy¹

2021

Int. j. adv. appl. sci.

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This study aimed to realize the impact of Electronic Information Resources on the scientific research movement at the Northern Border University. As it includes Electronic Information Resources provided by the university through the Saudi Digital Library, and many forms of sources such as databases, which include full-text databases, abstracts databases, bibliographic databases, as well as electronic books and electronic periodicals, these resources are characterized by the magnitude of content, continuous modernity, and linguistic diversity, the ability to permanently meet the needs of faculty members. The study sample consisted of 150 faculty members from all disciplines and academic degrees at the university, consistently standard of 137 faculty members from this sample. The study was keen to apply the survey methodology through the main measurement tool (the questionnaire), which consists of 16 main vocabularies that constitute the direction of measurement for the study. The study reached many results, the most important of which is that the high percentage of staff members use teaching Electronic Information Resources significantly, that they can meet teaching and research needs and upgrade academic, as well as there is a broad trend of satisfaction towards the use of full-text databases from other forms of databases. The study showed that the preferred form of access to the types of Electronic Information Resources is through the Saudi Digital Library for free, and there is a tendency of faculty members towards access through the home is larger than the university campus. In general, the study found a high percentage of faculty members ’satisfaction with the use of Electronic Information Resources and the extent of their impact on the flourishing of scientific research. Also, it recommended the necessity of increasing training programs towards using research methods for Electronic Information Resources and intensifying the use of the Internet through the university campus with linking Electronic Information Resources to academic courses.

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Section: Informationmentioning

confidence: 99%

The role of electronic information resources in supporting scientific research at Northern Border University

Sawy¹

2021

Int. j. adv. appl. sci.

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“…7 Brett at the University of Houston, Lowry at The University of Alabama, and Gould and Brett at the University of Tennessee, Knoxville, and Texas A&M University respectively, examined troubleshooting data in a somewhat different light, wherein rates of access problems across multiple research institutions were used to form a comparative analysis in three different studies. 8 Brett first concluded that it was indeed possible to perform a comparative analysis between institutions when troubleshooting data is analyzed, and illuminated similarities and differences in a comparison between two universities, highlighting where improvements could be made to the University of Houston's services. For example, Brett discovered that the University of Houston had more tickets concerning problems with EZProxy and IP addresses than the University of Maryland, College Park.…”

Section: Benefits To Mining Troubleshooting Datamentioning

confidence: 99%

Fighting an Uphill Battle: Troubleshooting Assessment Practices in Academic Libraries

Lowry¹

2021

LRTS

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Scholarly literature provides many examples of librarians who have assessed troubleshooting data in various capacities and demonstrated the benefits that can be gleaned from such an analysis. Though some studies have confirmed that troubleshooting data is often being tracked, the frequency with which that data is being assessed in libraries is not well established. For this study, the author surveyed academic librarians who are currently involved in e-collection management to determine to what extent and for what purposes troubleshooting assessments are being carried out. The results reveal that though many librarians can see the benefits of assessing troubleshooting data, the obstacles to gathering, analyzing, and acting on results are often too great to overcome.

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“…Brett at the University of Houston replicated the process and vocabulary described by Goldfinger and Hemhauser to explore whether the same vocabulary could be used at different institutions. 11 Brett concluded that the vocabulary could be transferable.…”

Section: Literature Reviewmentioning

confidence: 99%

A Controlled Vocabulary for an Electronic Resources Problem Reporting System: Creation, Implementation and Assessment

Foster

2021

LRTS

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The Ohio State University Libraries’ Serials and Electronic Resources team tracked reports of problems with electronic resources through a ticketing system, but had not used the system functions to articulate the work involved in supporting such resources. When a new Electronic Resources Officer was hired, the librarian reviewed the type of statistics provided to management and identified an opportunity to more fully document reported problem and staff effort. With the help of team members, a mechanism was created to highlight different types of problems through the application of a controlled vocabulary developed specifically for that environment. Once the vocabulary was available and in use, after some time, terms were evaluated for efficacy, and for how the use of the vocabulary enabled analysis of the trouble-shooting process. Following an analysis by the Electronic Resources Officer of the terms after being in use for some time, the ways that staff were involved in the workflow was changed, leading to faster responses and more consistent communication of information to patrons and vendors. This paper describes the process of developing the controlled vocabulary, the insights found following implementation, and the changes to the workflow that came from that analysis.

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A comparative analysis of electronic resources access problems at two university libraries

Cited by 7 publications

References 10 publications

The role of electronic information resources in supporting scientific research at Northern Border University

The role of electronic information resources in supporting scientific research at Northern Border University

Fighting an Uphill Battle: Troubleshooting Assessment Practices in Academic Libraries

A Controlled Vocabulary for an Electronic Resources Problem Reporting System: Creation, Implementation and Assessment

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