A Comparison of the Influence of Hospital-Trained, Ad Hoc, and Telephone Interpreters on Perceived Satisfaction of Limited English-Proficient Parents Presenting to a Pediatric Emergency Department

Garcia, Estevan A.; Roy, Lindsay E.; Okada, Pamela J.; Perkins, Sebrina D.; Wiebe, Robert A.

doi:10.1097/01.pec.0000133611.42699.08

Cited by 90 publications

(82 citation statements)

References 14 publications

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“…Physicians aware of the impact of language should attempt to be both patient and flexible in adjusting to the process of providing health care to patients by using an interpreter. It is well established in the literature that the use of professional interpreters is a useful tool in health communication to improve the quality of care and overall provider-patient satisfaction [19,68]. Culturally-appropriate interpreter services might reduce the differences in views and beliefs in health care services and build trusting relationships between the physician and the patient.…”

Section: Discussionmentioning

confidence: 99%

Communication and Cultural Issues in Providing Reproductive Health Care to Immigrant Women: Health Care Providers’ Experiences in Meeting Somali Women Living in Finland

Degni

Suominen

Essén

et al. 2011

J Immigrant Minority Health

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Communication problems due to language and cultural differences between health care professionals and patients are widely recognized. Finns are described as more silent whereas one concurrent large immigrant group, the Somalis, are described as more open in their communication. The aim of the study was to explore physicians-nurses/midwives' communication when providing reproductive and maternity health care to Somali women in Finland. Four individual and three focus group interviews were carried out with 10 gynecologists/obstetricians and 15 nurses/midwives from five selected clinics. The health care providers considered communication (including linguistic difficulties), cultural traditions, and religious beliefs to be problems when working with Somali women. Male and female physicians were generally more similar in communication style, interpersonal contacts, and cultural awareness than the nurses/midwives who were engaged in more partnership-building with the Somali women in the clinics. Despite the communication and cultural problems, there was a tentative mutual understanding between the Finnish reproductive health care professionals and the Somali women in the clinics.

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Section: Discussionmentioning

confidence: 99%

Communication and Cultural Issues in Providing Reproductive Health Care to Immigrant Women: Health Care Providers’ Experiences in Meeting Somali Women Living in Finland

Degni

Suominen

Essén

et al. 2011

J Immigrant Minority Health

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“…8,9 Results usually favor RSMI, except when interpretation is done by trained interpreters who are physically present. 10,11 There is some evidence that telephonic interpretation takes longer. 12 Three studies of video interpretation were identified in this literature review.…”

Section: Introductionmentioning

confidence: 97%

Comparing In-Person, Video, and Telephonic Medical Interpretation

et al. 2010

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Patients rated interpretation services highly no matter how they were provided but experienced only the method employed at the time of the encounter. Providers and interpreters were exposed to all three methods, were more critical of remote methods, and preferred videoconferencing to the telephone as a remote method. The significantly shorter phone interviews raise questions about the prospects of miscommunication in telephonic interpretation, given the absence of a visual channel, but other factors might have affected time results. Since the patient population studied was Hispanic and predominantly female care must be taken in generalizing these results to other populations.

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“…[17][18][19] However, compared to on-site interpreting, telephone interpreting is often rated lower for interpersonal rapport due to a lack of nonverbal communication and problematic discursive style (e.g., repetition and slowed speech). 9,[20][21][22][23] Providers using videoconference interpreting report less understanding about patients' cultural beliefs than those who use on-site interpreting, 19 making videoconference interpreting a problematic choice when cultural competency is important (e.g., end-of-life care).…”

mentioning

confidence: 99%

Not Just “Getting by”: Factors Influencing Providers’ Choice of Interpreters

Hsieh

2014

J GEN INTERN MED

114

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A Comparison of the Influence of Hospital-Trained, Ad Hoc, and Telephone Interpreters on Perceived Satisfaction of Limited English-Proficient Parents Presenting to a Pediatric Emergency Department

Abstract: Hospital-trained interpreters are a valuable and needed resource to facilitate communication with limited English-proficient patients and families. Other interpretation services are useful but have limitations.

Cited by 90 publications

References 14 publications

Communication and Cultural Issues in Providing Reproductive Health Care to Immigrant Women: Health Care Providers’ Experiences in Meeting Somali Women Living in Finland

Communication and Cultural Issues in Providing Reproductive Health Care to Immigrant Women: Health Care Providers’ Experiences in Meeting Somali Women Living in Finland

Comparing In-Person, Video, and Telephonic Medical Interpretation

Not Just “Getting by”: Factors Influencing Providers’ Choice of Interpreters

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