A comprehensive review of mobile technology use in hospitality and tourism

Abstract

Mobile technology has become a necessity for tourists, both in their daily lives and during their travels. Considering the growing significance of mobile technologies, this study collected and analyzed 92 related articles published in hospitality and tourism journals to examine the stateof-the-art research in this field. The comprehensive review shows that most studies focus on the context of tourism experience and the hotel industry. These studies tend to adopt quantitative research methods and use theories from the field of information system as theoretical foundation.A few research themes are identified from the perspectives of both the suppliers and consumers.An overall disproportionate focus has been given by researchers, with more studies concentrating on consumers than on suppliers. In accordance with the findings of the literature review, a research agenda is proposed to guide future research on mobile technology use in the hospitality and tourism industry.

Online Tourism Information and Tourist Behavior: A Structural Equation Modeling Analysis Based on a Self-Administered Survey

“…This has contributed significantly to the promotion of tourism and hospitality business worldwide. The latest ICT and the internet have enabled tourists to quickly search, interact, compare, and make decisions to purchase online tourism and hospitality deals (Mills and Law, 2004;Law et al, 2018).…”

Twitter usage in Tourism: Literature Review

“…Tourism is one of the industries that has gained vast benefits from social networks, specifically in tourist behavior observing, planning and developing marketing strategies (Zeng et al, 2014). Numerous studies examined the impact of social network and e-WoM on tourism (e.g., Leung et al, 2013;Zeng et al, 2014;Law et al, 2018). However, most of the research focused on Facebook, e.g., as the example of a social network used in a destination or for tourism planning (Bruhn et al, 2012).…”

What Drives the Adoption of Smart Travel Planning Apps? The Relationship between Experiential Consumption and Mobile App Acceptance

“…The mushroom growth and extensive use of smart app is the current trend in many industries and this applies to tourism and hospitality as well [1,2]. It has turn into part of the travelers' experience, including comfortable hotel stay, attractions and local cuisine.…”

“…Many studies has relates the use of technology and its impact on the satisfaction by the travelers' overall travel trip [2,3]. This is due to the integration of mobile app technology has increase the utilitarian and hedonic aspects of the travelers [4].…”