A concept to support process model maintenance through systematic experience capture

Abstract

Process knowledge gained during process execution is a valuable asset. In practice, process knowledge gained during process execution gets lost because it is usually not made available to a broader audience. On the other hand, it is this type of process knowledge that may help a Process Engineer update and maintain process models. This paper presents a concept and prototype tool implementation to systematically capture process knowledge in the form of annotations. These annotations are, upon analysis, integrated into the process model, thus incorporating experience and allowing users to learn from experience previously gained

ENHANCING ORGANIZATIONAL SELF AWARENESS - The As-is Enterprise Model Dynamic Updating Process

“…Annotations have specific uses in several distinct areas like biology, law science, linguistics, programming languages, modelling languages, to name a few. The use of the annotation concept in this work is based on its use to capture the reasons for the changes that are normally made in software projects caused by the implicit knowledge of development teams (Becker-Kornstaedt 2002). The annotations should capture the activities, resources (entities) and the context involved (flows).…”

“…The continuous improvement of processes requires that the experience is captured to be continuously incorporated into business processes and continually portrayed in the as-is model. The systematic capture and storage in the context where the experience was captured has three major benefits (Becker-Kornstaedt 2002): the experience gained can become explicit, the experience may be incorporated in the description of the process and the analysis of the experience can be reused in other processes for process improving.…”

A Software Process Tailoring System Focusing to Quantitative Management Plans

“…Meanwhile, several EPG (Electronic software Process Guidebook) systems are proposed in the past (e.g. [8]). Most of them mainly focus to support understanding of the prescribed software process.…”