A Conversational Agent in Support of Productivity and Wellbeing at Work

The human side of human-chatbot interaction: A systematic literature review of ten years of research on text-based chatbots

“…As a final note, only a minor quota of papers presented field studies on chatbots, i.e., studies that involved the deployment of a newly developed chatbot in a real context of use without requiring the participants to perform any specific 'artificial' task (e.g., Cranshaw et al, 2017;Kimani et al, 2019;Seering et al, 2020), or that analyzed real-world conversations (i.e., conversations not performed in a laboratory setting) between users and chatbots (e.g., Li et al, 2020;Chaix et al, 2019).…”

“…focused on chatbots pertaining to the customer service and help-desk domain (e.g., Ashktorab et al, 2019); 14.5% of the papers (N=12) investigated chatbots that are used in healthcare and well-being, three thereof are specifically addressed to mental healthcare (e.g., Fitzpatrick et al, 2017); 7.2% of the articles (N=6) examined pedagogical-educational chatbot (e.g., Tärning & Silvervarg, 2019); 3.6% of the papers (N=3) explored chatbots aimed at providing suggestions (e.g., Jin et al, 2019); 2.4% of the papers (N=2) examined chatbots that are thought to be used in the workplace supporting productivity (e.g., Kimani et al, 2019), while one paper (1.2% of the papers) focused on a Human Resource (HR) chatbot (Liao et al, 2018); two papers dealt with search chatbots (e.g., Avula et al, 2018); one paper focused on a chatbot that is meant to interact during art exhibitions (Candello et al, 2019). This shows how chatbots are versatile and are pervading many aspects of our everyday life (Table 5).…”

Bots in software engineering: a systematic mapping study

“…Chatbots that help developers are not restricted to code related tasks, they also take part in productivity-based works. Amber ( Kimani et al, 2019 ) is a proactive chatbot, that takes care of task scheduling, task reminders, managing time spent outside of work in social media platforms. It helps to review the scheduled tasks by the end of the day.…”

Characterizing Work-Life for Information Work on Mars

“…Adaptive and intelligent interventions can find opportune moments to suggest a personalized relaxation exercise depending on the user's stress level and context [37] to avoid overburdening the user with notifications and suggested actions. An AI therapist offers the advantage of being always available and gathering frequent information about a person's behavior, context and preferences to optimize communication [38,77].…”