“…Early research was hampered by poorly defined terms, small scale studies or a reliance on qualitative research methods and is of limited empirical value (Slater, 2006). In a recent systematic review of the evidence (Brownie and Nancarrow, 2013), person-centred care is reported to have a positive impact on staff job satisfaction (Lehuluante et al, 2012), staff capacity to meet the needs of patients (Brownie and Nancarrow, 2013), cost effectiveness (Olsson et al, 2009), better levels of staff autonomy and empowerment (Williams et al, 2007). For patients, significant improvements are reported in physical outcomes and reduction in boredom (Brownie and Nancarrow, 2013).…”