2015 10th Iberian Conference on Information Systems and Technologies (CISTI) 2015
DOI: 10.1109/cisti.2015.7170492
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A decision support platform for IT infrastructure management: The university of Trás-os-Montes e Alto Douro services of information and communications case study

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Cited by 5 publications
(2 citation statements)
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“…In addition, the few studies focused in universities mainly offer theoretical insights (Asma and Abdellatif, 2016]) coming from case studies. Although these cases highlight the importance of the KM dimensions (Singh and Sharma, 2011]), the collaboration networks (Ronda-Pupo and Guerras-Martin, 2016]; Tan, 2016]; Fari and Ocholla, 2015]), the impact of IT-based KM intervention (Ranjan et al, 2012]; Branco et al, 2015]) or the use of data mining (Hegazi et al, 2016]), it is difficult to extrapolate through these outcomes the cause-effect relations existing between IT solutions for SKM and universities' performance in a specific country. Furthermore, these studies analyse a reduced group of universities (Branco et al, 2015]; Fari and Ocholla, 2015]; Singh and Sharma, 2011]; Ranjan et al, 2012]) or only deal with a single component of SKM (Hegazi et al, 2016]; Fari and Ocholla, 2015]; Ronda-Pupo and Guerras-Martin, 2016]; Tan, 2016]) which limits the understanding of the relation, SKM-universities' performance.…”
mentioning
confidence: 99%
“…In addition, the few studies focused in universities mainly offer theoretical insights (Asma and Abdellatif, 2016]) coming from case studies. Although these cases highlight the importance of the KM dimensions (Singh and Sharma, 2011]), the collaboration networks (Ronda-Pupo and Guerras-Martin, 2016]; Tan, 2016]; Fari and Ocholla, 2015]), the impact of IT-based KM intervention (Ranjan et al, 2012]; Branco et al, 2015]) or the use of data mining (Hegazi et al, 2016]), it is difficult to extrapolate through these outcomes the cause-effect relations existing between IT solutions for SKM and universities' performance in a specific country. Furthermore, these studies analyse a reduced group of universities (Branco et al, 2015]; Fari and Ocholla, 2015]; Singh and Sharma, 2011]; Ranjan et al, 2012]) or only deal with a single component of SKM (Hegazi et al, 2016]; Fari and Ocholla, 2015]; Ronda-Pupo and Guerras-Martin, 2016]; Tan, 2016]) which limits the understanding of the relation, SKM-universities' performance.…”
mentioning
confidence: 99%
“…To achieve this goal, the Services of Information and Communication (SIC) of the University of Tras-os-Montes and Alto Douro (UTAD) were used. Due to the introduction of this decision support system, the SIC / UTAD have increased their ability to make more grounded and informed decisions, optimizing and thereby more efficiently managing the UTAD IT infrastructure (Branco et al, 2015).…”
Section: Literature Reviewmentioning
confidence: 99%