“…The Delphi technique has been used in a wide range of research since its development in the 1950s (Dalkey & Helmer, ). In the field of business and management, it has been employed in the study of marketing (Knutson, Beck, Singh, Kasavana, & Cichy, ; Larreche & Montgomerey, 1977), tourism (Muller, ; Yong, Keng, & Leng, 1988), supply chain management (Lummus, Vokurka, & Duclos, ; Melnyk, Lummus, Vokurka, Burns, & Sandor, ), business improvement (Harer, ; Ray & Sahu, ), knowledge management (Scholl, Konig, Meyer, & Heisig, ), project management (Bril, Bishop, & Walker, ), employee and public relations (Watson, ; Wiggington, ), and extensively in information systems and technologies (Bradley & Stewart, ; Hong, Trimi, Kim, & Hyun, ; Huang, Wu, & Chen, ; Kell, Tiwana, & Bush, ; Koskiala & Huhtanen, ; Liu, Zhang, Kell, & Chen, ; Schmidt, Lyytinen, Keil, & Cule, 2001). It is a particularly useful technique for gaining insight into complex phenomena where there is controversy, an absence of data, or future predictions are being made (Kosow & Gassner, ; Mitchell, ; Paliwoda, ; Petry, Maes, & Vlaskam, ; Skulmoski et al, ).…”