“…Yukl and others (Falbe & Yukl, 1992;Yukl & Falbe, 1990;Yukl, Falbe, & Youn, 1993;Yukl & Tracey, 1992) identifi ed nine infl uence tactics: legitimizing, rational persuasion, inspirational appeal, consultation, exchange, personal appeals, ingratiation, pressure, and coalition. Barbuto, Scholl, Hickox and Boulmetis (2001) classifi ed Yukl's nine infl uence tactics as either "hard" or "soft" based on targets' levels of resistance in relation to leader behavior. Hard, or forceful tactics, include legitimizing, exchange, pressure, and coalition.…”