2016
DOI: 10.1007/s10479-016-2314-1
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A framework for investigating optimization of service parts performance with big data

Abstract: As national economies continue to evolve across the globe, businesses are increasing their capacity to not only generate new products and deliver them to customers, but also to increase levels of after-sales service. One major component of after-sale service involves service parts management. However, service parts businesses are typically seen as add-ons to existing business models, and are not well integrated with primary businesses. Consequently, many service parts operations are managed using ad-hoc practi… Show more

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Cited by 18 publications
(9 citation statements)
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“…Moreover, applying predictive analytics (decision tree algorithm) on unstructured data from commercial websites, which include transactional as well as behavioural data of consumers, can help e-commerce supply chain to identify predict and manage demand chain (Li et al, 2016). Despite its potential impact on mainstream SCM areas of planning, sourcing, making and delivering of products, Boone et al (2016) claimed that BDA could be beneficial to enhance the performance of after-sales service parts management. Examples of BDA application and its benefits discussed here are just tip of an iceberg.…”
Section: Advanced Analytics Capabilitymentioning
confidence: 99%
“…Moreover, applying predictive analytics (decision tree algorithm) on unstructured data from commercial websites, which include transactional as well as behavioural data of consumers, can help e-commerce supply chain to identify predict and manage demand chain (Li et al, 2016). Despite its potential impact on mainstream SCM areas of planning, sourcing, making and delivering of products, Boone et al (2016) claimed that BDA could be beneficial to enhance the performance of after-sales service parts management. Examples of BDA application and its benefits discussed here are just tip of an iceberg.…”
Section: Advanced Analytics Capabilitymentioning
confidence: 99%
“…Scholars have emphasised the transformative effect of Big Data through investigating varied aspects of OSCM, such as service operations, manufacturing, supply chains, and logistics. Their findings show that Big Data can detect trends and patterns to better explain customer behaviours and preferences in the case of service operations, such as financial services, banking, transportation, hospitality, information systems, healthcare, and online platforms (Li et al 2016;Boone et al 2018;Cohen 2018;Guha and Kumar 2018;Hung, He, and Shen 2020).…”
Section: Key Sectors and Verticalsmentioning
confidence: 99%
“…Customer-centred product development approaches reveal that customer involvement can provide valuable input for developing tailored information products/ services (Zhan et al, 2016) while data generation from smart interconnected objects provides platforms for data sourcing for innovation and product development (Zhong et al, 2016b). Innovation (business model and product/service development): DSCs enable firms to create new products and services, enhance existing ones, and invent entirely new business models (Opresnik and Taisch, 2015) for example through data obtained from the use of actual products (Ng et al, 2015), improving the development of the next generation of products (Li et al, 2015b) and creating innovative after-sales service offerings (Boone et al, 2016). DSCs can have an impact by utilizing all the data points and turn them into informed decisions and actions that improve peoples' lives (Dobre and Xhafa, 2014) as well as environmental and social sustainability outcomes following triple-bottom line perspectives .…”
Section: Emergent Areasmentioning
confidence: 99%