A framework of diversity, equity, and inclusion safeguards for chatbots

Abdelhalim, Esraa; Anazodo, Kemi Salawu; Gali, Nazha; Robson, Karen

doi:10.1016/j.bushor.2024.03.003

Business Horizons

2024

DOI: 10.1016/j.bushor.2024.03.003

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A framework of diversity, equity, and inclusion safeguards for chatbots

Esraa Abdelhalim,

Kemi Salawu Anazodo,

Nazha Gali

et al.

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2024

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Cited by 11 publications

References 49 publications

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“No, this is NOT Performative Allyship!”: An introduction to the point–counterpoint exchange on Diversity, Equity, and Inclusion initiatives

Dasborough

2024

J Organ Behavior

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“No, this is NOT Performative Allyship!”: An introduction to the point–counterpoint exchange on Diversity, Equity, and Inclusion initiatives

Dasborough

2024

J Organ Behavior

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ChatGPT Needs SPADE (Sustainability, PrivAcy, Digital divide, and Ethics) Evaluation: A Review

Khowaja,

Khuwaja,

Dev

et al. 2024

Cogn Comput

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ChatGPT is another large language model (LLM) vastly available for the consumers on their devices but due to its performance and ability to converse effectively, it has gained a huge popularity amongst research as well as industrial community. Recently, many studies have been published to show the effectiveness, efficiency, integration, and sentiments of chatGPT and other LLMs. In contrast, this study focuses on the important aspects that are mostly overlooked, i.e. sustainability, privacy, digital divide, and ethics and suggests that not only chatGPT but every subsequent entry in the category of conversational bots should undergo Sustainability, PrivAcy, Digital divide, and Ethics (SPADE) evaluation. This paper discusses in detail the issues and concerns raised over chatGPT in line with aforementioned characteristics. We also discuss the recent EU AI Act briefly in accordance with the SPADE evaluation. We support our hypothesis by some preliminary data collection and visualizations along with hypothesized facts. We also suggest mitigations and recommendations for each of the concerns. Furthermore, we also suggest some policies and recommendations for EU AI policy act concerning ethics, digital divide, and sustainability.

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Managing a ChatGPT-empowered workforce: Understanding its affordances and side effects

Retkowsky,

Hafermalz,

Huysman

2024

Business Horizons

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A framework of diversity, equity, and inclusion safeguards for chatbots

Cited by 11 publications

References 49 publications

“No, this is NOT Performative Allyship!”: An introduction to the point–counterpoint exchange on Diversity, Equity, and Inclusion initiatives

“No, this is NOT Performative Allyship!”: An introduction to the point–counterpoint exchange on Diversity, Equity, and Inclusion initiatives

ChatGPT Needs SPADE (Sustainability, PrivAcy, Digital divide, and Ethics) Evaluation: A Review

Managing a ChatGPT-empowered workforce: Understanding its affordances and side effects

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