A framework to select commercial bank partner using fuzzy BSC-DEA method

Abstract

One of the primary concerns of many corporate organizations is to assess the weakness and strength of their future partners in an attempt to reduce all potential risks involved with them. In this paper, we present a BSC-DEA based model to indentify strengths, weaknesses, opportunities and threats of a firm. The proposed model of this paper assumes there are various uncertainties associated with all input/output parameters and uses fuzzy numbers to handle the uncertainties. We also consider a real-world case study of banking industry where four major banks are possible candidates of a partnership and implement the proposed model of this paper for this case study. The results of this study reveal some of the issues such as weakness of electronic banking, services and resource allocation as part of their infrastructure problems.

An application of data envelopment analysis for measuring the relative efficiency in banking industry

“…They considered various financial criteria such as profit-margin, return on assets along with non-financial criteria such as customer satisfaction, advanced services, employee skills to compare the performance of different banks. Azarbad et al (2011) presented a BSC-DEA based model to identify strengths, weaknesses, opportunities and threats of a firm. They considered there were various uncertainties associated with all input/output parameters and applied fuzzy numbers to handle the uncertainties.…”

An empirical study based on BSC-DEA to measure the relative efficiencies of different health care centers in province of Semnan, Iran

“…In their implementation, they used the outputs of each BSC perspective as inputs for another perspective. Azarbad et al (2011) used BSC-DEA in their implementation and assumed that there are some uncertainties associated with all input/output parameters. Therefore, they applied fuzzy numbers to handle the uncertainties and considered the model for a real-world case study of banking industry where four major banks were possible candidates of a partnership.…”

Diagnóstico para implantação do balanced scorecard: um estudo de caso em uma empresa de pequeno porte

“…Para que sejam bem-sucedidas na era da informação, as empresas precisam utilizar sistemas de gestão e medição de desempenho derivados de suas estratégias e capacidades, as medidas financeiras do desempenho passado são complementadas com as medidas dos vetores que impulsionam o desempenho futuro. Segundo Azarbad et al (2011), o BSC cria causa e efeito entre os modelos de interação entre gerentes, funcionários e a organização como um todo. Os objetivos e medidas do Balanced Scorecard derivam da visão e estratégia da empresa e focalizam o desempenho organizacional sob quatro perspectivas, as quais formam a sua estrutura: financeira, do cliente, dos processos internos e de aprendizado e crescimento.…”