A Fuzzy Logic based system for Mixed Reality assistance of remote workforce

Peña-Ríos, Anasol; Hagras, Hani; Gardner, Michael; Owusu, Gilbert

doi:10.1109/fuzz-ieee.2016.7737716

Cited by 6 publications

(3 citation statements)

References 15 publications

(19 reference statements)

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“…This is a result of mobile and wearable technology, such as head-mounted displays, becoming more widely accepted and accessible (HMD). This study presents an innovative Mixed Reality (MR) approach to assist field workers in remote locations [4]. The variety of immersive technologies has been rapidly expanding since the first release of the first virtual reality (VR) devices that were intended for consumers.…”

Section: Literature Surveymentioning

confidence: 99%

Enhancing Customer Buying Experience using MR

Goyal¹

2022

IJRASET

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This study provides a general overview of the MR technology that aids consumers in improving their shopping experiences. VR, AR, and MR technologies have revolutionised the online shopping experience of customers in the modern world. To keep clients, online e-commerce websites offer a seamless brand experience. Over 75% of buyers still leave their shopping carts full without placing the order, according to statistics. The use of mixed reality holds great promise for creating satisfying customer experiences that resemble those seen in physical establishments. In order to perceive the actual and digital worlds simultaneously on a single display, mixed reality mixes augmented reality with virtual reality. This technology raises the bar for the internet market and simplifies online buying for consumers. Retailers may now provide customers augmented reality (AR) and virtual reality (VR) perspective of their items through the usage of mixed reality. The user may overlay the products in both their real-world and virtual environments by combining this technology into a single application. Currently, a user dons a set of mixed reality glasses with cameras and sensors. It gathers as much data about the surroundings as it can using this tool and software, basically building a digital map of the actual world. The MR technology may enhance the world with holographic content and pictures using that map. Users of the MR glasses may view the objects they're viewing from different perspectives. In order to maximise their experience, they might then alter their own plans and deeds. The way individuals browse for things is anticipated to change as a result of this technology. eCommerce is undergoing a wave of transition as a result of mixed reality. We can anticipate seeing more of this kind of customer-enhancing technology in the future

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Section: Literature Surveymentioning

confidence: 99%

Enhancing Customer Buying Experience using MR

Goyal¹

2022

IJRASET

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“…In previous works [44], [45], we introduced examples of intelligent immersive systems for advanced decision-making support, which combine fuzzy logic with immersive technologies to provide field service technicians with assistance when they face new challenges. These solutions aim to improve customer service by promoting faster responses and to optimize resources by reducing the restrictions of time and location.…”

Section: Case Studiesmentioning

confidence: 99%

“…Next, we present two specific implementations using immersive technologies and fuzzy logic toward the creation of intelligent immersive systems for service operations. In [44], we introduced a novel system using immersive technology and fuzzy logic for equipment monitoring and indoor user tracking (Figure 4). The system was designed to support service operation technicians in three different scenarios: Using a T1 fuzzy logic controller, the system controlled changes in sensors and actuators in the physical equipment and represented them in the VR environment, using 3-D versions of the equipment.…”

Section: Case Studiesmentioning

confidence: 99%

Furthering Service 4.0: Harnessing Intelligent Immersive Environments and Systems

Peña-Ríos

Hagras

Owusu

et al. 2018

IEEE Syst. Man Cybern. Mag.

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With the increasing complexity of service operations in different industries and more advanced uses of specialized equipment and procedures, the great current challenge for companies is to increase employees' expertise and their ability to maintain and improve service quality. In this regard, Service 4.0 aims to support and promote innovation in service operations using emergent technology. Current technological innovations present a significant opportunity to provide on-site, real-time support for field service professionals in many areas. It should be no surprise, then, that intelligent immersive environments have the potential to enhance service operations by improving customer service and increasing overall efficiency. Intelligent immersive systems combine immersive technologies with computational intelligence mechanisms to produce adaptive, context-aware environments for advanced decisionmaking support. Such technologies, e.g., mixed reality (MR) and augmented reality (AR), can potentially enhance working environments, optimizing resources by reducing time and location restrictions, leading to much faster knowledge transfer and a deeper understanding of different processes. These methods can also promote faster response times to provide field service technicians with on-the-job assistance in unfamiliar situations.

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Intelligence augmentation: rethinking the future of work by leveraging human performance and abilities

Harborth

Kümpers

2021

Virtual Reality

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Nowadays, digitalization has an immense impact on the landscape of jobs. This technological revolution creates new industries and professions, promises greater efficiency and improves the quality of working life. However, emerging technologies such as robotics and artificial intelligence (AI) are reducing human intervention, thus advancing automation and eliminating thousands of jobs and whole occupational images. To prepare employees for the changing demands of work, adequate and timely training of the workforce and real-time support of workers in new positions is necessary. Therefore, it is investigated whether user-oriented technologies, such as augmented reality (AR) and virtual reality (VR) can be applied “on-the-job” for such training and support—also known as intelligence augmentation (IA). To address this problem, this work synthesizes results of a systematic literature review as well as a practically oriented search on augmented reality and virtual reality use cases within the IA context. A total of 150 papers and use cases are analyzed to identify suitable areas of application in which it is possible to enhance employees' capabilities. The results of both, theoretical and practical work, show that VR is primarily used to train employees without prior knowledge, whereas AR is used to expand the scope of competence of individuals in their field of expertise while on the job. Based on these results, a framework is derived which provides practitioners with guidelines as to how AR or VR can support workers at their job so that they can keep up with anticipated skill demands. Furthermore, it shows for which application areas AR or VR can provide workers with sufficient training to learn new job tasks. By that, this research provides practical recommendations in order to accompany the imminent distortions caused by AI and similar technologies and to alleviate associated negative effects on the German labor market.

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A Fuzzy Logic based system for Mixed Reality assistance of remote workforce

Cited by 6 publications

References 15 publications

Enhancing Customer Buying Experience using MR

Enhancing Customer Buying Experience using MR

Furthering Service 4.0: Harnessing Intelligent Immersive Environments and Systems

Intelligence augmentation: rethinking the future of work by leveraging human performance and abilities

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