2020
DOI: 10.2196/18808
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A Guide to Chatbots for COVID-19 Screening at Pediatric Health Care Facilities

Abstract: The coronavirus disease 2019 (COVID-19) outbreak has required institutions to rapidly adapt to changing public health circumstances. The Centers for Disease Control and Prevention has encouraged health care facilities to explore novel health care delivery modes. However, many institutions may not be prepared to begin offering digital health and telehealth services. Chatbots are one digital health tool that can help evolve triage and screening processes in a scalable manner. Here, we present a decision-making a… Show more

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Cited by 55 publications
(46 citation statements)
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“…Hence, health workers providing care to these children should be considered as highly vulnerable to exposure (11) . For this reason, pediatric facilities face unique challenges during this pandemic because, in addition to the fact that children with the infection present milder symptoms, they live with adults who may be infected, and usually are those who accompany or visit them during hospitalizations (12) .…”
Section: Introductionmentioning
confidence: 99%
See 1 more Smart Citation
“…Hence, health workers providing care to these children should be considered as highly vulnerable to exposure (11) . For this reason, pediatric facilities face unique challenges during this pandemic because, in addition to the fact that children with the infection present milder symptoms, they live with adults who may be infected, and usually are those who accompany or visit them during hospitalizations (12) .…”
Section: Introductionmentioning
confidence: 99%
“…The Word Cloud analysis identified the words with the highest number of occurrences, andthose with the highest frequency appear larger than the remaining words inFigure 1. The most recurrent active forms were: patient (18), lack(16), fear(15), PPE(14), team(12), and assistance(8).www.eerp.usp.br/rlae…”
mentioning
confidence: 99%
“…Amazon released Alexa VA features to help users setup routines during staying at home and providing tips, information, and guidance about COVID-19 16 . Frameworks for COVID-19 screening with chatbots have been proposed and implemented at healthcare institutions 17 , 18 .…”
Section: Introductionmentioning
confidence: 99%
“…We collected the clinical data of 33 COVID-19 cases and 29 H1N1 cases treated at the First A liated Hospital of Wannan Medical College, the Fourth People's Hospital of Maanshan, and Chizhou People's Hospital between January 23 and February 23, 2020. COVID-19 was diagnosed according to the criteria in the Guidelines for Diagnosis and Treatment of COVID-19 (Trial, Edition 6) [9]. Twenty patients were men, and 13 were women.…”
Section: General Informationmentioning
confidence: 99%