“…In this sense, different crowdsourcing configurations are identified in organizations: internal crowdsourcing; community crowdsourcing; open crowdsourcing; and crowdsourcing via a broker (Simula & Ahola, 2014) Crowdsourcing allows improving the efficiency of innovation (Li, Bian, Liu, & Wu, 2020), democratize the innovative process, promote creativity and use external knowledge as a response to the challenges of the organization (Forbes, Han, & Schaefer, 2020). Furthermore, crowdsourcing as a new pattern of innovation allows companies to reduce risks and costs (Meng et al, 2019) and generate creative ideas through the interaction of different users (Acar, 2019;Cheng et al, 2020;Forbes et al, 2020;Seltzer & Mahmoudi, 2013).…”