A holistic approach to quality success in developing nations

Wankhade, Lalit; Dabade, Balaji

doi:10.1108/09544780510603170

Cited by 4 publications

(2 citation statements)

References 17 publications

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“…The phenomenon of information asymmetry has been observed more in developing nations, and plays a crucial role in determining quality niche in the market. Wankhade and Dabade (2005) have elaborated the mechanism of quality uncertainty due to information asymmetry. The concept has been made clear by considering the ideal market with complete information of quality product or its non-information.…”

Section: Contribution To Current Knowledgementioning

confidence: 99%

TQM with quality perception: a system dynamics approach

Wankhade

Dabade²

2006

The TQM Magazine

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Purpose -Prevailing information asymmetry in business processes alters the market dynamics. Quality uncertainty ensues from this phenomenon. Philosophy of information economics is implemented to correlate total quality management (TQM) practices in industry with quality perceived by customers. Quality perception, a newly coined term, is discussed at length, along with causal factors. This paper aims to provide a system dynamics framework for quality perception and to investigate the role of the changing level of market-side enablers on quality perception. Design/methodology/approach -System dynamics is used for modeling and analysis. To realize the impact of information asymmetry on quality perception, simulation runs are carried out for an Indian case. Findings -Enablers, such as advertising, word-of-mouth, rebate, warranty and guarantee, mitigate the effect of information asymmetry on quality perception, and commensurately translate TQM to market value.Research limitations/implications -The study of some aspects of information asymmetry and quality perception is attempted. Further study is required to understand repercussions of information asymmetry on the complete supply chain processes. Practical implications -The model has a practical relevance to implement quality perception enhancement by deciding upon the policy mix. Originality/value -With quality perception defined and modeled, the paper attempts market orientation to quality paradigm.

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Section: Contribution To Current Knowledgementioning

confidence: 99%

TQM with quality perception: a system dynamics approach

Wankhade

Dabade²

2006

The TQM Magazine

Self Cite

View full text Add to dashboard Cite

show abstract

“…At this juncture Wankhade and Dabade (2004, 2005a, b, 2006a, b, 2007) have carried out required foundation work on quality uncertainty due to information asymmetry in quality management. Information symmetry is the inverse of information asymmetry.…”

Section: Introductionmentioning

confidence: 99%

Information symmetry, quality perception, and market dynamics

Wankhade¹,

Dabade²

2007

Journal of Modelling in Management

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PurposeThe paper aims to study market dynamics in the backdrop of information symmetry and quality perception. The position of high quality products (HQPs) in the market is a focus of this analysis. Also, an attempt is made to unfold the prevailing parametric relationships in the market of developed and developing nations.Design/methodology/approachRelated literature is reviewed and investigation is attempted into market dynamics. System dynamics is used for preliminary modelling and analysis. Simulation runs are carried out to assess the impact of company reputation and advertising on market parameters.FindingsBehaviours of market parameters are unraveled. From using correlation analysis and analytic hierarchy approach, the policy measures to improve the HQP position in the market are revealed.Research limitations/implicationsThe study of some aspects of market dynamics is attempted. Further, study and modelling are required to completely understand the market behaviour.Practical implicationsThe model has a practical relevance to implement quality perception enhancement by deciding on the policy mix.Originality/valueThis is a start for systems analysis of the market, which may offer a long‐term foundation to market dynamics.

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Minimising quality uncertainty by the root-cause and failure analysis method

Wankhade¹,

Dabade²

2009

IJMDM

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A holistic approach to quality success in developing nations

Cited by 4 publications

References 17 publications

TQM with quality perception: a system dynamics approach

TQM with quality perception: a system dynamics approach

Information symmetry, quality perception, and market dynamics

Minimising quality uncertainty by the root-cause and failure analysis method

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