“…To implement this multi-level view, we draw from the ISS mapping framework of Chen et al (2010, see p. 239) to identify four core ISS subtopics: ISS development process, ISS content which is "the shared view of IS role within the organization" (Chen et al, 2010, p. 239), strategic IS impact, and IS-business alignment, all of which are distinguished from business strategy. While we acknowledge the contributions of other ISS frameworks (Gable, 2010;Karpovsky, 2015;Merali et al, 2012;Renaud et al, 2016), we draw from Chen et al (2010) as it provides a balanced coverage and parsimony in identifying some core subtopics, which facilitates the organization of our review, and also because it has been used in other reviews of ISS relevance (Teubner and Mocker, 2008). To be inclusive of most scholarly papers on ISS, we use a pluralistic interpretation of the concepts in this framework.…”