“…During conflict, a hostile approach typically produces hostility in return from the other person, potentially creating a negative downward spiral (Bowen, Winczewski & Collins, 2016; Park & Antonioni, 2007; Pike & Sillars, 1985; Wiebe & Zhang, 2017). Therefore, it is not surprising that recommendations abound in the academic and popular literature about specific communication tactics to minimise perceptions of hostility (Bloomquist, 2012; Hargie, 2011; Heydenberk & Heydenberk, 2007; Howieson & Priddis, 2015; Kidder, 2017; Moore, 2014; Whitcomb & Whitcomb, 2013). …”