A multi-dimensional client satisfaction instrument

Exploring the Relationship Between Treatment Satisfaction, Perceived Improvements in Functioning and Well-Being and Gambling Harm Reduction Among Clients of Pathological Gambling Treatment Programs

“…In an effort to detect specific determinants of service satisfaction, mental health treatment studies increasingly administer multidimensional, rather than global, measures of client satisfaction (Greenfield and Attkisson 1989; Perreault et al 2001; Tanner 1982). Indeed, multidimensional scales have been found to present less skewed distributions than one-dimensional measures of satisfaction (Pascoe 1983).…”

“…Satisfaction surveys align with the recovery oriented approach of increasing consumer voice, input, and engagement with services (Garland et al 2007; Kessler and Mroczek 1995; Sowers 2005). Reflecting this focus upon client satisfaction, researchers have examined mental health clients’ evaluations of general satisfaction, service accessibility, the quality of the client-therapist relationship, staff competence, information about services, and intervention quality and effectiveness (Damkot et al 1983; Edlund et al 2003; Gerber and Prince 1999; Greenfield and Attkisson 1989; Larsen et al 1979; Leavey et al 1997; Love et al 1979; Perreault et al 2001; Ruggeri and Dall’Agnola 1993; Tanner 1982). Some studies have even directly linked client satisfaction and clinical outcomes, finding significant relationships between perceived improvement and satisfaction level (Carlson and Gabriel 2001; Garland et al 2003; Holcomb et al 1997, 1998; Meredith et al 2001; Perreault et al 1993, 2010).…”

Measuring Client Satisfaction With Assertive Community Treatment

“…The questionnaire has the advantage of being suitable for use as a mailed survey in contrast to other instruments designed for use in interview formats (22,23). The questionnaire was translated into English and modified to reflect aspects of the assertive community treatment program.…”

Perspective d’usagers suivis en clinique externe d’établissements de première, deuxième et troisième lignes

“…Le questionnaire multidimensionnel de satisfaction QOSE a été développé à l'Hôpital Douglas à la fin des années 1980 à partir d'items portant sur différents aspects de la satisfaction des usagers, déjà établis dans la littérature (Tanner, 1982 ;Love et al, 1979 ;Slater et al, 1982 ;Essex et al, 1981), et sur des concepts pouvant être reliés à la satisfaction des services en santé mentale (alliance et relation thérapeutique). À la suite des consultations menées auprès des intervenants, des items traitant des explications offertes sur le traitement et les services avaient aussi été formulés et incorporés au questionnaire (voir Perreault et al, 1990 pour l'étude de validation de ce questionnaire).…”