A multi-level framework for measuring and benchmarking public service organizations

Maheshwari, Devender; Janssen, Marijn; Veenstra, Anne Fleur van

doi:10.1145/2072069.2072083

Cited by 4 publications

(2 citation statements)

References 23 publications

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“…The complexity many large organizations face is mostly similar in terms of business and IT structures, processes, systems and procedures. EA approaches receive major criticisms due to frequent changes in processes landscape, practices and procedures of government and governance that leads the difficulty in fitting them in stages-of-growth model [8].…”

Section: Issues In Sustaining Ea Practices In An Organizationmentioning

confidence: 99%

Ea Governance towards Sustainability of Ea Practices in Digital Government: A Systematic Review

Hussein¹,

Ismail²,

Mahrin³

2018

IJET

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Enterprise Architecture (EA) has been identified as one of the prime initiative to drive the establishment of digital government towards world class public service delivery. However, building upon several public sector agencies that had implemented these initiatives, it was reported as unfavourable in sustaining EA practices. This study aims to i. review and identify related issues ii. identify factors that influence sustainability of EA practices also iii. identify elements of EA governance. Through the systematic literature review (SLR) five related issues were discerned, four key factors were established in sustaining EA practices while five elements of EA governance emerged in the construction of EA governance framework.

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Section: Issues In Sustaining Ea Practices In An Organizationmentioning

confidence: 99%

Ea Governance towards Sustainability of Ea Practices in Digital Government: A Systematic Review

Hussein¹,

Ismail²,

Mahrin³

2018

IJET

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“…Developing and implementing any of these architectures in the Digital Government comes along with specific challenges. As previously mentioned, Service Oriented and Enterprise Architectures have been mainly used in the context of the Digital Government; however, SOA, EA, and Digital Government are two different phenomena with their aims and objectives Maheshwari et al (2011). A recent comparative study of EAs-which are adapted by the world's leading digital nations (Denmark, Australia, South Korea, Estonia, and Singapore)-reveals that there is not a generic best EA approach for all countries Mayakul et al (2019).…”

mentioning

confidence: 99%

A Systematic Literature Review on Existing Digital Government Architectures: State-of-the-Art, Challenges, and Prospects

Baheer

Lamas

Sousa

2020

Administrative Sciences

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System architecture plays a crucial role in the establishment of Digital Government infrastructure. Over recent decades, various architectures have been introduced by scholars for the establishment of Digital Government infrastructure. However, there is no uniform agreement on Digital Government architecture concepts required for Digital Government infrastructure. To more thoroughly examine the Digital Government architecture introduced in this article, we collected 103 papers published between 2003 and 2020 retrieved from five leading literature databases. To conduct our research, we followed best practice scholarly accepted guidelines for researchers. Per the guidelines, we formulated research questions and employed an approach based on specific inclusion and exclusion criteria to meet our research goals. Our study found evidence that there is a lack of knowledge in terms of the state-of-the-art in Digital Government infrastructure and its challenges concerning existing Digital Government architectures. We identified a set of primary Digital Government architecture characteristics and building blocks on which the Digital Government infrastructures are built. These components are meant to improve the design of future Digital Government systems and applications. Furthermore, our research revealed a need for designing a reference architecture to provide government organizations with the best practice knowledge of already existing Digital Government architectures.

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Towards designing an EA readiness instrument: A systematic review

Hussein

Ismail

Mahrin

et al. 2016

2016 4th IEEE International Colloquium on Information Science and Technology (CiSt)

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A multi-level framework for measuring and benchmarking public service organizations

Cited by 4 publications

References 23 publications

Ea Governance towards Sustainability of Ea Practices in Digital Government: A Systematic Review

Ea Governance towards Sustainability of Ea Practices in Digital Government: A Systematic Review

A Systematic Literature Review on Existing Digital Government Architectures: State-of-the-Art, Challenges, and Prospects

Towards designing an EA readiness instrument: A systematic review

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