A multi-perspective integrated framework of critical success factors for supporting on-line shopping

Abstract

E-commerce promotes economic growth by enabling online shops to compete within a global market scenario. There are critical success factors that permit to distinguish a good business on the Internet and this knowledge may allow reaching an important competitive advantage for business sustainability. As many disciplines are involved, when determining critical success factors, e-commerce requires an effective coordination and integration in a collaborative way. In e-commerce, as well as in any other ecosystem, the breaking down of some integrating elements may provoke a collapse on the whole system. The various stakeholders involved in a given business should, therefore, be involved and work together to achieve a high quality product that fully satisfies the end customer's needs and wishes. To meet the above requirement, this paper proposes a multi-perspective critical success factors (MPCSF) model for online shopping.

Development of e-commerce applications and integration into the marketplace to support MSME product sales

“…Terdapat banyak faktor yang perlu diperhatikan agar e-commerce dapat berhasil dengan baik. Selain itu, marketing strategi yang tepat menjadi salah satu faktor sukses dalam e-commerce (Varela et al, 2016). Rencana marketing yang terstruktur dengan baik dapat digunakan untuk mendukung promosi brand dari sebuah produk (Varela et al, 2016).…”

“…Selain itu, marketing strategi yang tepat menjadi salah satu faktor sukses dalam e-commerce (Varela et al, 2016). Rencana marketing yang terstruktur dengan baik dapat digunakan untuk mendukung promosi brand dari sebuah produk (Varela et al, 2016). Web-marketing merupakan hal yang penting juga dalam implementasi e-commerce.…”

Analysing Critical Success Factors for Supporting Online Shopping

“…Along with the increasing success of e-commerce in global markets in recent years, especially since middle 1990s, it has been recognized that e-commerce success has been hampered by a number of reasons. One of which is the lack of conceptual frameworks that can develop and provide effective success measures (Varela, et al, 2016). The work presented in this paper is motivated by this recognition and aims to contribute to the development and provision of an integrated view to define critical success factors for online shopping.…”

“…Whether for lack of credibility, poor branding concept or simply due to a poor visibility, any failure on one of the factors implies that the project may not work properly and there are plenty of online stores that just do not sell (Burgess, 2008). Next, a summarized view of over an aggregated set of 8 main critical success factors, based on the detailed list of critical success factors described in (Varela et al, 2016) is presented.…”

A novel approach to dynamic profiling of e-customers considering click stream data and online reviews

“…A framework was proposed by authors of [16] for evaluating the impact of four parameters on the success of e-commerce: customer satisfaction, costs, awareness & knowledge and infrastructure. Authors of [17] believed that all the success factors for supporting on-line shopping should be considered from multiple perspectives (technological perspective such as web design usability, social perspective such as social networks, etc. ), across different e-commerce life cycle stages (pre-sale, information stage and supply chain).…”