A multivariate approach to the prediction of maintenance needs in public housing: the tenant dimension

Olubodun, Femi

doi:10.1108/02630800110394012

Cited by 12 publications

(10 citation statements)

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“…According to El-Haram and Horner (2002), tenant factors that have an impact on the maintenance cost include the expectation of tenants or residents, use of the property, vandalism by the tenants, delay in reporting failures, complete failure to report problems, as well as accessibility to the property. Olubodun (2001) noted that 25 per cent of total maintenance needs could be due to the tenant influence. Thus, participation of tenants and residents in housing management can be considered as a strategy of the landlord in bridging the gap between expensive maintenance management and the legitimate expectation or demand of the tenants (Yip, 2001).…”

Section: Tenant Factorsmentioning

confidence: 99%

Factors affecting housing maintenance cost in Malaysia

Ali

Kamaruzzaman

Sulaiman

et al. 2010

Journal of Facilities Management

117

143

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Purpose -It has been found that the cost for housing maintenance is relatively high due to poor maintenance practices. This paper aims to determine and identify the factors contributing to rising maintenance costs. Design/methodology/approach -A quantitative approach was adopted that sought to gather factual data using the approach taken by El-Haram and Horner. The research first identified the critical factors through a literature review. A total of Eighty questionnaires were then distributed to relevant respondents such as building managers or supervisors, maintenance management staff and others. In total, 31 completed questionnaires formed a database for descriptive and ranking analysis. Findings -The research concluded that five of the most dominant factors were expectation of tenants, building materials, building services, building age and failure to execute maintenance at the right time. Meanwhile, it was found that two of the most influential impacts were outstanding maintenance charges and over-budget. Originality/value -Measures to minimise the housing maintenance cost were obtained, such as participation of tenants and residents in housing management works and allows their acceptance of a lower standard expectation.

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Section: Tenant Factorsmentioning

confidence: 99%

Factors affecting housing maintenance cost in Malaysia

Ali

Kamaruzzaman

Sulaiman

et al. 2010

Journal of Facilities Management

117

143

View full text Add to dashboard Cite

show abstract

“…The expectations of the customer might sometimes be far greater than that supplied, it is therefore important that the customer is not given false hopes and promises. The service provider needs to be careful not to inflate the description of the service that can be provided to the customer (Olubodun, 2001;Audit Commission, 2002;Jones and Cooper 2007). The communication must therefore, be clear and transparent and the message being conveyed must explain the rationale of the 'why', the 'how' and the 'when' reasons and look for possible solutions.…”

Section: Customer Satisfaction and Service Deliverymentioning

confidence: 99%

What do customers expect from social housing providers in the UK?

Khalfan

Sagoo

2017

IJSSOC

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This research presents a preliminary investigation to understand the customers' perception and expectations of service delivery in relation to social housing within the UK. The aim of this paper is firstly to present an overview of the customer and the main providers of social housing. Secondly, the paper explores the nature of service delivery in social housing and its importance in achieving customer satisfaction. Thirdly, this paper reports on the survey undertaken with 60 tenants (customers) residing with six registered social landlords (RSLs) during focus group workshops. The findings from the survey suggest that there are numerous factors that affect customer expectations including quality of accommodation, fair rent, value for money, services, and quality of repairs undertaken either as part of day to day repairs or in the form of planned maintenance.

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“…Examples of such damage are shown in Figure 3. Whilst some work has been attempted to assess the likelihood of tenant behaviour on property condition (Olubodun, 2001), this variable makes it even more difficult to predict, and therefore plan for, void works.…”

Section: Tenant Impactsmentioning

confidence: 99%

Can lean thinking apply to the repair and refurbishment of properties in the registered social landlord sector?

Kempton¹

2006

Structural Survey

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Purpose -Construction, demolition, refurbishment and material supply processes are responsible for a significant amount of waste; whilst estimates vary, the UK Government uses the figure of 70 million tonnes. The construction industry accounts for some 17 per cent of the total waste produced in the UK. How much of this is produced by refurbishment activities in the registered social landlord (RSL) sector is unknown, but there is little doubt that refurbishing housing offers opportunities for significant waste generation. RSL housing is maintained and refurbished by a number of triggers when a dwelling is left vacant after a tenant departs. Such a property is known as a "Void". The purpose of this paper is to investigate the type of maintenance works undertaken to properties in the RSL sector and consider the potential for the application of lean thinking to those maintenance processes. Design/methodology/approach -A literature review and interviews with RSL maintenance personnel are used to inform the discussion contained in this paper. Findings -The main conclusion from this paper is that properties located in estates and built post-1980 are those most likely to benefit from lean principles. Originality/value -The RSL sector is changing from pseudo local government concerns to "social businesses"; therefore, the opportunity to apply lessons learned in other business sectors to the maintenance of RSLs' main assets (i.e. their properties) should be of interest to the sector as a whole.

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A multivariate approach to the prediction of maintenance needs in public housing: the tenant dimension

Cited by 12 publications

References 0 publications

Factors affecting housing maintenance cost in Malaysia

Factors affecting housing maintenance cost in Malaysia

What do customers expect from social housing providers in the UK?

Can lean thinking apply to the repair and refurbishment of properties in the registered social landlord sector?

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