A New Approach To CAI: Online Applications For Procedural Based Activities

Information Technology Applications in Hospitality and Tourism: A Review of Publications From 2005 to 2007

“…Due to the high-turnover rate and high-training cost in the tourism and hospitality industries, computer-assisted instruction (CAI) is an effective way to deliver training programs to employees. Internetbased technologies can also facilitate information exchange between all types of employees (Zakrzewski, Sammons, & Feinstein, 2005). This is particularly the case for small-and medium-sized tourism enterprises that may not have the resources to undertake formal training (Peters & Buhalis, 2005).…”

“…For instance, restaurant managers should also use their websites as a advertisement channel for targeting local clientele, rather than purely to attract tourists. IT not only can enhance learning experiences and reduce training costs by CAI, it is an important marketing channel for academic institutes and industry recruiting students and staff (Zakrzewski et al, 2005). Industrial practitioners should also look at customer comments on blogs and discussion forums in order to learn from each other's experience (Peters & Buhalis, 2005).…”

A review of human resources management research

“…These studies provide important details about the individual qualities that may be essential for some types of hospitality jobs and work settings, and thus should be accounted for and incorporated into training programs that support the focal positions. Similarly, from a design standpoint, hospitality scholars have examined the utility of a number of instructional methods and procedures (Chen and Tseng, 2012;Magnini, 2009;Sobaih, 2011;Torres and Adler, 2010), including the use of technology-enabled solutions (Kim et al, 2011b;Lema and Agrusa, 2009;Singh et al, 2011;Zakrzewski et al, 2005). These studies provide several important and complementary insights regarding the efficacy of various implementation and design features, and, similar to the implications noted above, demonstrate the need for accounting individual differences in attitudes, abilities and behaviors associated with learning and other important training outcomes.…”