A new approach to travel information sources and travel behaviour based on cognitive dissonance theory

Kah, Junghye Angela; Lee, Seonghoon

doi:10.1080/13683500.2015.1043246

Cited by 22 publications

(9 citation statements)

References 47 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Then, cognitive dissonance theory is applied at a macro level to examine how organizations operate in changing environments. The theory suggests that individuals have the proper intention and decision-making when facing two or more contradictory cognitions arising from a pleasant or an unpleasant feeling or state, which is called “cognitive discrepancy.” Although cognitive dissonance theory can help us better understand the psychological intention toward resilience in response to TT, this theory has been less developed in the tourism literature (Kah and Lee, 2016; Juvan and Dolnicar, 2014). Dissonance and consonance are the pillars of cognitive dissonance theory.…”

Section: Theory and Hypothesis Developmentmentioning

confidence: 99%

Development of employees’ resilience in technologically turbulent environments: probing the mechanisms of consonance–dissonance and crisis leadership

Senbeto

Hon

2021

IJCHM

View full text Add to dashboard Cite

Purpose This study aims to examine the impact of technological turbulence on employee resilience based on cognitive dissonance theory and through a process of consonance and dissonance. First, the study investigates employee openness to represent cognitive consonance and then resistance to change to represent cognitive dissonance processes. Such processes mediate the relationship between technological turbulence and employee resilience. Second, this study proposes that the above associations will be moderated by crisis leadership efficacy. Design/methodology/approach The study uses multi-source data from service employees and their immediate superiors in hospitality, including a two-phase data collection process. Moreover, the study conducts a two-step structural equation modeling. Findings This study finds that employee openness and resistance to change mediate the association between technological turbulence and employee resilience. Furthermore, results reveal that crisis leadership efficacy strengthens the relationships (direct and indirect, through openness and resistance to change) between technological turbulence and employee resilience. The study discusses the implications for theory and practice for tourism scholars and practitioners. Research limitations/implications This study provides empirical evidence showing the importance of employee resilience and the underlying mechanisms in responding to technological turbulence in the hospitality industry. Originality/value Resilience research in the hospitality and service context is timely and necessary to cope up with the changing market and turbulences. This study extends the extant literature that mainly examined the crisis and dynamic conditions. The study contributes to crisis management, marketing and leadership literature concerning technological turbulence and employee resilience in the hospitality context.

show abstract

Section: Theory and Hypothesis Developmentmentioning

confidence: 99%

Development of employees’ resilience in technologically turbulent environments: probing the mechanisms of consonance–dissonance and crisis leadership

Senbeto

Hon

2021

IJCHM

View full text Add to dashboard Cite

show abstract

“…Although the same spontaneity has probably always existed, for example through the use of brochures and information centres, there is scarce specific literature on tourism information search during the on-site phase of the trip (cf. Kah & Lee, 2016;Tsang et al, 2011). Considering the current, digitalised landscape of information sources and channels available to tourists nowadays, information behaviour is clearly changing, and previous assumptions on its characteristics need to be reconsidered.…”

Section: The Digitalisation Of Tourism Information Searchmentioning

confidence: 99%

Tourist information channels as consumer choice: the value of tourist guidebooks in the digital age

Mieli

Zillinger

2020

Scandinavian Journal of Hospitality and Tourism

View full text Add to dashboard Cite

The present research aims at understanding the value of travel guidebooks as an object of consumption in the context of the digital age. It does so by applying a consumer value perspective to an object that has traditionally been studied as an information channel or as a cultural text and not as an object of consumption. Holbrook's consumer value framework was adopted to identify the value dimensions associated with guidebooks, and the underlying reasons for their use. Given the explorative nature of the study, a qualitative study design was chosen, and fifteen indepth interviews were conducted. The results suggest that the use and value of guidebooks are strongly connected to emerging Information and Communication Technologies (ICTs). Information needs are evolving due to technological development: the constant availability of online information has caused the temporal dimension of tourists' information needs to shift so that decisions can be postponed until right before consumption, making information search more serendipitous. Several types of value were identified which go beyond information needs, and they are: efficiency, excellence, play, aesthetics, status, esteem, spirituality and ethics.

show abstract

“…In the past, tourists' spatial cognition within the destination often depended on their memories, physical signs, paper maps and guidancerelated information from passers-by and locals (Meilinger and Knauff, 2008). Today, GPSbased mobile devices have become location-aware and context-aware systems that provide this data to tourists (Kah and Lee, 2016). However, differences in SA can still result in the acceptance of navigation apps.…”

Section: Spatial Abilitymentioning

confidence: 99%

The mediating and moderating effects on the intention to use navigation apps

Zeng

Chen²,

Xiao³

et al. 2022

JHTT

View full text Add to dashboard Cite

Purpose The purpose of this paper is to explore external, mediator and moderator factors that influence tourist intention to use GPS-based navigation apps from the perspective of spatiotemporal tourist behavior (STTB). Design/methodology/approach A total of 636 valid questionnaires were selected from tourists visiting Lijiang Ancient Town. The partial least squares-structural equation modeling with the SmartPLS approach was adopted to estimate and validate the model. Findings The results of this paper showed that wayfinding efficiency, sensation-seeking behavior and spatial ability (SA) influence tourists’ intention to use (IU) navigation apps. A mediator of perceived location accuracy between SA and IU has been found. A multigroup generation moderator is verified in the model. Practical implications This paper provides a better understanding of the relationship between tourist spatiotemporal behavior and navigation apps, presenting practical suggestions for app developers, destination managers and vacation planners. Originality/value While the effects of information technology on tourist behavior have become a topic of interest among tourism industry stakeholders, this paper examines the effects of STTB on the acceptance of navigation apps in reverse, which enriches the theoretical framework.

show abstract

A new approach to travel information sources and travel behaviour based on cognitive dissonance theory

Cited by 22 publications

References 47 publications

Development of employees’ resilience in technologically turbulent environments: probing the mechanisms of consonance–dissonance and crisis leadership

Development of employees’ resilience in technologically turbulent environments: probing the mechanisms of consonance–dissonance and crisis leadership

Tourist information channels as consumer choice: the value of tourist guidebooks in the digital age

The mediating and moderating effects on the intention to use navigation apps

Contact Info

Product

Resources

About