2014
DOI: 10.7307/ptt.v26i4.1314
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A New Passenger Oriented Performance Measurement Framework for Public Rail Transportation Systems

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Cited by 16 publications
(7 citation statements)
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“…Some academic achievements focused on passenger route choice behaviors and characteristics both in hubs and network. Surveys about quality service, adequate informing, quality of vehicles, line routes, and timetables were carried out [16][17][18][19]. Passenger routing in line planning and timetabling.…”
Section: Relevant Researchmentioning
confidence: 99%
“…Some academic achievements focused on passenger route choice behaviors and characteristics both in hubs and network. Surveys about quality service, adequate informing, quality of vehicles, line routes, and timetables were carried out [16][17][18][19]. Passenger routing in line planning and timetabling.…”
Section: Relevant Researchmentioning
confidence: 99%
“…Customer perception of the quality of service provided by the operator and the level of satisfaction are one of the key parameters to monitor performance. Kesten and Öğüt [1] present a practical approach for monitoring public transportation system performance by focusing on the passengers' evaluations.…”
Section: Introductionmentioning
confidence: 99%
“…Kesten and Öğüt [7] developed a measurement framework of passenger-oriented performance to evaluate rail transportation, using satisfaction and importance ratings obtained from passenger surveys.…”
Section: Introductionmentioning
confidence: 99%
“…Matulin et al [6] proposed a two-level evaluation method to analyze public transport performances from micro and macro levels, using performance indicators and quality of service indicators. Kesten and Öğüt [7] developed a measurement framework of passenger-oriented performance to evaluate rail transportation, using satisfaction and importance ratings obtained from passenger surveys.…”
Section: Introductionmentioning
confidence: 99%