A Novel Model for Determining Public Service Compensation in Integrated Public Transport Systems

Stojić, Gordan; Mladenović, Dušan; Prentkovskis, Olegas; Vesković, Slavko

doi:10.3390/su10092969

Cited by 11 publications

(8 citation statements)

References 22 publications

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“…The approach to improving the customer service with the interaction of decision-makers and service providers is increasingly being regulated by the Public Service Obligation Model. In the paper [37], a new model, in which the main approach is a sustainable public transport system at both a local and regional level, is described.…”

Section: Authormentioning

confidence: 99%

A New Model for Defining the Criteria of Service Quality in Rail Transport: The Full Consistency Method Based on a Rough Power Heronian Aggregator

Dordević¹,

Stojić

Stević

et al. 2019

Symmetry

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The European standard on transport logistics and services in public passenger transport EN 13816 is based on a relationship between the perception of users and transport carriers throughout the groups of criteria taken as a basis for observation in this paper. The constant development and improvement of services in order to achieve sustainability of passenger transport is an imperative on the one hand and a challenge on the other. This is highly evident in persons with disabilities who are faced with many physical and social barriers related to access to rail transport. In this paper, a new model for the selection of criteria for the quality of passenger service in rail transport, from the perspective of persons with disabilities as the main category of passengers, has been created. The survey has covered 168 criteria classified in several groups and the entire territory of Serbia. In order to select the most important criteria, a new model that implies the integration of Full Consistency Method and a Rough Power Heronian aggregator has been developed. The development of a new aggregator enables more accurate decision-making in the process of group decision-making. The results obtained in this paper show that the most important criteria according to importance are Accessibility, Availability, Security, Time, Customer care, Information, Comfort, Environmental impact. Based on the criteria obtained for the service quality of rail transport for persons with disabilities, railway carriers will be able to change and improve the existing services, content, characteristics, equipment of railway stations and vehicles.

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Section: Authormentioning

confidence: 99%

A New Model for Defining the Criteria of Service Quality in Rail Transport: The Full Consistency Method Based on a Rough Power Heronian Aggregator

Dordević¹,

Stojić

Stević

et al. 2019

Symmetry

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“…In order to implement this optimal subsidy scheme, the government will offer bus operators a fixed-subsidy contract. Under such a contract, the total amount of premiums is decided by Equation (11) and the bus operator takes all risk and increases profit by taking efforts to reduce cost:…”

Section: Optimal Social Benefit Under Perfect Informationmentioning

confidence: 99%

“…A potentially major problem is the inefficiency induced by the operation of public transport services by some types of subsidies [5,6]. Someresearch considered the problem through the subsidy scheme based on performance and the use of service quality indicators in service contracts [7][8][9][10][11], action taken by the regulator to enforce penalties for poor performance, and the application of competitive tendering [12][13][14][15][16]. The subsidy mechanism in London is payment to the operator of a specified sum of provision of the specified service for a specified period, with all revenue collected being for the account of the government [17].…”

Section: Introductionmentioning

confidence: 99%

Mechanism Design for an Incentive Subsidy Scheme for Bus Transport

Zou

Mizokami

2019

Sustainability

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Large public transport subsidies necessitated by operating deficits have become a heavy financial burden on some local governments. However, the present subsidy scheme lacks incentives to encourage bus operators to reduce deficits to lessen subsidies. In order to motivate bus operators to exert their roles in reducing these subsidies to ensure sustainable finance, this paper designs an incentive subsidy scheme based on the Laffont–Tirole model. This scheme is designed to motivate bus operators to endeavor to reduce deficits so as to obtain a premium, thus minimizing the total amount of subsidies and maximizing social benefit. The case of the bus network in Kumamoto, Japan, shows how, with this subsidy scheme, bus operators can play roles in lessening subsidies, allowing a win-win situation for both bus operators and the local government, and maximizing social benefit to realize the sustainability of the city. Finally, findings of our sensitivity analysis with imperfect information suggest that the length of bus lines in a network should be shortened in order to avoid cost waste to lessen subsidies.

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“…The new model proposed by G Stojic can help national, regional and local authorities to select and determine passenger public transportation, and can also establish the way and level of sustainable public transportation system [5]. From the perspective of "global tourism", Zheng Z took the Beijing Tianjin Hebei region as the research background, and analyzed the service quality and the number of public welfare activities held in this region, so as to improve the tourism public service level in the Beijing Tianjin Hebei region [6].…”

Section: Introductionmentioning

confidence: 99%

Accurate Management of Public Services Based on Big Data

2022

Preprint

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With the support of national policies, information technology and resource aggregation are increasing day by day. Large-scale data mining is a large scientific and practical area of "digital gold". This is not only a challenge of the times, but also requires vigorous development of public services. Therefore, this paper was driven by big data to analyze the current situation of public services, and then used the fuzzy evaluation method to analyze the precise management. Finally, the public service management was optimized, and the realization path of the accurate management of the whole process of public service driven by big data was designed. Through fuzzy comprehensive evaluation, it was known that the model value and information entropy of public services were constantly increasing; the average value of the model value of precise management of public services was about 4.35, and the average value of information entropy was about 0.98. Moreover, the management efficiency and comprehensive efficiency of precision management of social public welfare activities based on big data were better than that of traditional precision management of public services; the management benefits were 7% higher than the traditional ones, and the overall efficiency was 9% higher than the traditional ones.

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A Novel Model for Determining Public Service Compensation in Integrated Public Transport Systems

Cited by 11 publications

References 22 publications

A New Model for Defining the Criteria of Service Quality in Rail Transport: The Full Consistency Method Based on a Rough Power Heronian Aggregator

A New Model for Defining the Criteria of Service Quality in Rail Transport: The Full Consistency Method Based on a Rough Power Heronian Aggregator

Mechanism Design for an Incentive Subsidy Scheme for Bus Transport

Accurate Management of Public Services Based on Big Data

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