A patient education intervention does not improve satisfaction with emergency care

Sun, Benjamin; Brinkley, Michael F.; Morrissey, Jennifer; Rice, Phillip L.; Stair, Thomas O.

doi:10.1016/j.annemergmed.2004.02.002

Cited by 33 publications

(22 citation statements)

References 12 publications

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“…Previous studies have demonstrated that printed or computerised ED discharge information can improve important process of care measures such as medication knowledge and compliance with ED referral recommendations 37 38. Another study, however, demonstrated that written patient education had no effect on patient satisfaction in the ED 39. Finally, guidelines from ED professional societies could have a positive role in influencing the content and manner of delivery of ED discharge information.…”

Section: Discussionmentioning

confidence: 97%

Older veterans and emergency department discharge information

Hastings

Stechuchak²,

Oddone³

et al. 2012

BMJ Qual Saf

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Section: Discussionmentioning

confidence: 97%

Older veterans and emergency department discharge information

Hastings

Stechuchak²,

Oddone³

et al. 2012

BMJ Qual Saf

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show abstract

“…Another study 13 found that introduction of an information leaflet was associated with improved satisfaction. However, patient satisfaction was unchanged in a study 14 that undertook allocation of an emergency department to provision of an information leaflet in two week clusters.…”

Section: Discussionmentioning

confidence: 99%

Information sheets for patients with acute chest pain: randomised controlled trial

Arnold

Goodacre

Bath

et al. 2009

BMJ

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Objectives To determine whether providing an information sheet to patients with acute chest pain reduces anxiety, improves health related quality of life, improves satisfaction with care, or alters subsequent symptoms or actions.Design Single centre, non-blinded, randomised controlled trial.Setting Chest pain unit of an emergency department.Participants 700 consecutive patients with acute chest pain and no clear diagnosis at initial presentation.Interventions After a diagnostic assessment patients were randomised to receive either standard verbal advice or verbal advice followed by an information sheet.Main outcome measures The primary outcome was anxiety (hospital anxiety and depression scale). Secondary outcomes were depression (hospital anxiety and depression scale), health related quality of life (SF-36), patient satisfaction, presentation with further chest pain within one month, lifestyle change (smoking cessation, diet, exercise), further information sought from other sources, and planned healthcare seeeking behaviour in response to further pain.Results 494 of 700 (70.6%) patients responded. Compared with those receiving standard verbal advice those receiving advice and an information sheet had lower mean hospital anxiety and depression scale scores for anxiety (7.61 v 8.63, difference 1.02, 95% confidence interval 0.20 to 1.84) and depression (4.14 v 5.28, difference 1.14, 0.41 to 1.86) and higher scores for mental health and perception of general health on the SF-36. The information sheet had no significant effect on satisfaction with care, subsequent symptoms, lifestyle change, information seeking, or planned actions in the event of further pain.Conclusions Provision of an information sheet to patients with acute chest pain can reduce anxiety and depression and improve mental health and perception of general health but does not alter satisfaction with care or other outcomes.Trial registration Current Controlled Trials ISRCTN85248020.

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“…The importance of our focus on AP involvement and satisfaction with emergency care can be further emphasized with reference to the quasi‐experimental study conducted by Sun et al. (2004).…”

Section: Discussionmentioning

confidence: 99%