A percepção dos gestores operacionais sobre os impactos gerados nos processos de trabalho após a implementação das melhores práticas de governança de TI no TRE/SC

Klumb, Rosangela; Azevedo, Beatriz Marcondes de

doi:10.1590/0034-76121651

Cited by 5 publications

(4 citation statements)

References 3 publications

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“…Klumb and Azevedo [30] investigated the managers' view and the impacts generated in the internal work processes of the Regional Electoral Court of the State of Santa Catarina (Tribunal Regional Eleitoral de Santa Catarina (TRE/SC)), after the implementation of ICT Governance practices. The results showed that there was an increase in efficiency, agility, and quality of the services made available to users by the Information Technology Services Center, reflecting positively on the quality of the services provided.…”

Section: Related Workmentioning

confidence: 99%

Information and Communication Technology (ICT) Governance Processes: A Case Study

et al. 2020

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Information and Communication Technology (ICT) Governance is increasingly necessary and present in organizations aiming to improve the maturity of their ICT processes. This paper presents an analysis of the ICT Governance processes of a Brazilian Federal Public Administration agency. To assess the maturity of the ICT Governance processes, we surveyed and diagnosed the processes performed by the agency and organized a series of meetings/discussions to assist in the improvement and modeling of the processes related to the ICT Contract Planning process. As a result, we proposed improvements and identified the maturity level of the existing ICT processes, also assessing the awareness of employees of the General Coordination of Information Technology regarding these processes. Our findings reveal that the agency still needs to implement the following processes: (1) ICT People Management; (2) Business Process Modeling (Automated/to Automate); (3) Change Management; (4) Execution Monitoring of the ICT Projects and Services Portfolio; and (5) ICT Service Continuity Management. We also identified several artifacts that need to be implemented by the agency in different processes and collected survey participants’ suggestions about new processes to improve the maturity in ICT Governance.

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Section: Related Workmentioning

confidence: 99%

Information and Communication Technology (ICT) Governance Processes: A Case Study

et al. 2020

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“…The COBIT model was created at the end of the 1990s by the IT Governance Institute (Klumb & Azevedo, 2014;Luciano & Testa, 2011). Its goal is related to the control of IT practices rather than their execution, with the most important aspects providing strategic alignment of IT to business in order to maximize returns, ensuring that IT resources are used sparingly and that risks associated with IT are mitigated (Klumb & Azevedo, 2014;Luciano & Testa, 2011).…”

Section: Maturity Model In It and The Cobit Modelmentioning

confidence: 99%

“…Its goal is related to the control of IT practices rather than their execution, with the most important aspects providing strategic alignment of IT to business in order to maximize returns, ensuring that IT resources are used sparingly and that risks associated with IT are mitigated (Klumb & Azevedo, 2014;Luciano & Testa, 2011). This practice is done to improve the quality of products and services, the suitability of resource use and investments, and compliance with organizational governance requirements (ITGI, 2007).…”

Section: Maturity Model In It and The Cobit Modelmentioning

confidence: 99%

Sustainability in Information Technology: An analysis of the aspects considered in the model Cobit

2017

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Parallel to the development of technology in its different fronts and particularly about the various applications of Information Technology (IT), another trend that has been consolidated in organizations is the search for sustainability. There are initiatives such as Green IT, Sustainable IT, and Green software that combine these two elements (IT and sustainability). In this context, this study aims to identify the presence of sustainability aspects in the COBIT (Control Objectives for Information and Related Technologies) model of IT management. Thus, this article seeks to verify if and how versions 4.1 and 5 of the COBIT model-which guide IT managers in the alignment of technical activities with the organization's strategy-are related to sustainability, through the use of sustainability indicators defined by the Global Reporting Initiative (GRI) as a representative proxy of sustainability aspects necessary for the user organization of the model. This exploratory research makes use of documental research and presents the following main results: (1) partial alignment of the COBIT model with the generic categories of the GRI, especially the governance category; and (2) it highlights the small relation of this model with broader environmental and social aspects in the same way that it presents relationship limitations with economic aspects evaluated by the GRI.

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“…Há diversas pesquisas empíricas que tratam sobre a GTI. Há estudos realizados sobre benefícios da TI e a relação com o desempenho empresarial (Albertin & Albertin, 2008); utilização dos critérios de efetividade da GTI (Sortica & Graeml, 2009); adoção das práticas de modelos de GTI (Barbosa, Araújo, & Torres, 2011;Tarouco & Graeml, 2011); gerenciamento e controle de operação (Luciano & Testa, 2011); mecanismos para melhorar o desempenho financeiro (Lunardi, Becker, & Maçada, 2012); revisão da literatura sobre recursos de TI sob as diferentes correntes de pesquisa e frameworks de governança (Hiekkanen et al, 2013); sistema de apoio à tomada de decisão inteligente (Arshad, Ahlan, & Ajayi, 2014); impactos gerados nos processos de trabalho (Klumb & Azevedo, 2014); ferramenta na gestão de negócios (Duarte, Kipper, Paz, & Mariani, 2015); resolução de conflitos e eficiência na implementação e consecução de objetivos de negócios em programas de TI (Parolia, Jiang, Chen, & Klein, 2015); análise da dimensão alinhamento estratégico nas Universidades Federais Brasileiras (Putz et al, 2017); e benefícios da TI para as estratégias empresariais (Moura et al, 2018).…”

Section: Introductionunclassified

Direitos decisórios e de contribuição nas estratégias de TI: Estudo em uma empresa de grande porte no Estado do RS

Fontana¹,

Thiel

Vanti

et al. 2019

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Este artigo teve como objetivo analisar, por meio da matriz de arranjos de governança e arquétipos políticos abordados por Weill e Ross (2006), a participação de gestores nos direitos decisórios e de contribuição nas estratégias de TI em uma empresa de grande porte no Estado do RS. Trata-se de um estudo descritivo, qualitativo, delineado por meio de um estudo de caso. Os resultados encontrados apontaram que a maioria das decisões-chave relacionadas à Governança de TI são tomadas por Duopólio de TI. O Duopólio consiste em decisões estratégicas de TI por meio de executivos de TI conjuntamente a algum outro grupo da empresa, por exemplo, CxOs ou líderes de unidades de negócios. Com relação à contribuição para a tomada de decisão, percebe-se que o arquétipo predominante é a Monarquia de TI, ou seja, a participação exclusiva de indivíduos ligados à área de TI. Nota-se, dessa forma, o forte envolvimento de profissionais de TI no processo decisório da empresa estudada. Essa parceria entre administradores seniores e líderes de TI no processo decisório pode auxiliar o alinhamento entre TI e estratégias de negócios e fornecer expectativas realistas para a TI.

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A percepção dos gestores operacionais sobre os impactos gerados nos processos de trabalho após a implementação das melhores práticas de governança de TI no TRE/SC

Cited by 5 publications

References 3 publications

Information and Communication Technology (ICT) Governance Processes: A Case Study

Information and Communication Technology (ICT) Governance Processes: A Case Study

Sustainability in Information Technology: An analysis of the aspects considered in the model Cobit

Direitos decisórios e de contribuição nas estratégias de TI: Estudo em uma empresa de grande porte no Estado do RS

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