A Pilot Study of Inpatient Satisfaction Rating of Surgical Resident Care

McKinley, Sophia K.; Wojcik, Brandon M.; Kochis, Michael; Mansur, Arian; Jones, Chloe; Mullen, John; Traeger, Lara; Phitayakorn, Roy

doi:10.1016/j.jsurg.2018.08.007

Cited by 11 publications

(27 citation statements)

References 23 publications

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“…Of the 41 included studies, only 18 (43.9%) reported patients' gender. [25][26][27]37,[41][42][43][44][45][46][47][48][49]58,59,[61][62][63] In three studies with a paediatric patient population representing parents and guardians, women contributed to 82-87% of feedback collection as part of learners' assessments. 44,45,49 While several studies reported demographic characteristics, few explored the effect of gender on assessment.…”

Section: How Patients Are Representedmentioning

confidence: 99%

“…59 Modifications to adapt the original tool to support patient involvement or the workplace context were reported in 23 studies (51.2%) and listed in Table 2. [25][26][27][28]30,33,34,37,41,42,[45][46][47][48][49][50][51]58,59,62,64 Two studies reported piloting their modified tool prior to its implementation. 34,43 Both quantitative and qualitative assessment approaches were reported across the included studies.…”

Section: How Patient Assessments Are Collectedmentioning

confidence: 99%

“…[25][26][27]41,46,48,49,59,62 In fact, two studies reported rates of 'White' patient participants as high as 90%. 26,62 Representation of racial or ethnic minorities was variable, with little explanatory information to succinctly determine why. Reasons for how sampling was carried out, and whether representation was sought, was not reported.…”

Section: How Patients Are Representedmentioning

confidence: 99%

“…Less than half of included studies (18/41, 43.9%) clearly described reasons for why certain patients were excluded from learner assessment (Appendix S5). 25,26,[28][29][30][31][32]41,43,44,[47][48][49][50]59,61,62,64 The most frequent reasons for exclusion was language proficiency (e.g. limited proficiency in English), perhaps unsurprising given the majority of published studies originated in countries where English-language instruction predominates.…”

Section: Patient Inclusion (And Exclusion)mentioning

confidence: 99%

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Patient involvement in assessment of postgraduate medical learners: A scoping review

et al. 2022

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Context Competency‐based assessment of learners may benefit from a more holistic, inclusive, approach for determining readiness for unsupervised practice. However, despite movements towards greater patient partnership in health care generally, inclusion of patients in postgraduate medical learners' assessment is largely absent. Methods We conducted a scoping review to map the nature, extent and range of literature examining the inclusion (or exclusion) of patients within the assessment of postgraduate medical learners. Guided by Arskey and O'Malley's framework and informed by Levac et al. and Thomas et al., we searched two databases (MEDLINE® and Embase®) from inception until February 2021 using subheadings related to assessment, patients and postgraduate learners. Data analysis examined characteristics regarding the nature and factor influencing patient involvement in assessment. Results We identified 41 papers spanning four decades. Some literature suggests patients are willing to be engaged in assessment, however choose not to engage when, for example, language barriers may exist. When stratified by specialty or clinical setting, the influence of factors such as gender, race, ethnicity or medical condition seems to remain consistent. Patients may participate in assessment as a stand‐alone group or part of a multi‐source feedback process. Patients generally provided high ratings but commented on the observed professional behaviours and communication skills in comparison with physicians who focused on medical expertise. Conclusion Factors that influence patient involvement in assessment are multifactorial including patients' willingness themselves, language and reading‐comprehension challenges and available resources for training programmes to facilitate the integration of patient assessments. These barriers however are not insurmountable. While understudied, research examining patient involvement in assessment is increasing; however, our review suggests that the extent which the unique insights will be taken up in postgraduate medical education may be dependent on assessment systems readiness and, in particular, physician readiness to partner with patients in this way.

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Section: How Patients Are Representedmentioning

confidence: 99%

Section: How Patient Assessments Are Collectedmentioning

confidence: 99%

Section: How Patients Are Representedmentioning

confidence: 99%

Section: Patient Inclusion (And Exclusion)mentioning

confidence: 99%

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Patient involvement in assessment of postgraduate medical learners: A scoping review

et al. 2022

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“…The report entitled "Overcoming the Quality Gap", which was published in 1996 by Institute of Medicine (IOM) played an important role in the stimulating these efforts, and the utility of measuring patient satisfaction gained importance. 1,2 Adoption of a patient-oriented approach in the context of quality improvement efforts in hospitals, and improvement of patient satisfaction from the perspectives of the patients have been the focus of much of these improvements. 3 Patient satisfaction plays a key role in the evaluation of the performance of healthcare service providers and many studies have been published on health perception of the patients each year.…”

Section: Introductionmentioning

confidence: 99%

Inpatient Satisfaction Questionnaire: Scale Development and Reliability-Validity Study

Yılmaz

Öztürk²,

Kevenk

2021

Kocaeli Üniversitesi Sağlık Bilimleri Dergisi

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Objective: The aim of this study was to develop a valid and reliable measurement instrument to determine the satisfaction rates of inpatients. Methods: This study was designed as a methodological research and the eight-step scale development principles developed by Devellis were followed. The sample size was calculated as 360, taking into account 10 times the number of items in the explanatory factor analysis. Exploratory and confirmatory factor analyses were applied to the scale and the reliability coefficients, Cronbach's Alpha and Composite Reliability values, were calculated for the subdimensions obtained. Results: Since probability value was p<0.05 and Kaiser-Meyer-Olkin (KMO) value was determined as 0.939 for Bartlett's test, which was performed for factor analysis suitability of the results obtained from 36 items, the data set was found to be “perfectly” suitable for factor analysis. The scale was able to explain the concept of inpatient satisfaction to a large extent since the total variance explained was found to be 70.04% in factor analysis. In the confirmatory factor analysis of the scale which resulted in 32 items and five subdimensions, all of the covariance values drawn between the subdimensions were significant (p<0.05). Factor loadings of items were within the range of 0.62-0.95. Cronbach's Alpha reliability score of the Inpatient Satisfaction Questionnaire (ISQ) was found to be 0.911 for the whole scale. Conclusion: The questionnaire that was developed exhibited a high level of reliability and validity. We suggest that it is suitable for measuring the satisfaction of inpatients, and the data obtained will aid and guide in the improvement of healthcare facilities.

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Are patient satisfaction ratings reliable? Implications for holistic resident assessment

Jogerst,

Park,

Petrusa

et al. 2023

Global Surg Educ

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A Pilot Study of Inpatient Satisfaction Rating of Surgical Resident Care

Cited by 11 publications

References 23 publications

Patient involvement in assessment of postgraduate medical learners: A scoping review

Patient involvement in assessment of postgraduate medical learners: A scoping review

Inpatient Satisfaction Questionnaire: Scale Development and Reliability-Validity Study

Are patient satisfaction ratings reliable? Implications for holistic resident assessment

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