2016
DOI: 10.1080/23750472.2016.1274675
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A prediction model of retention in a Spanish fitness centre

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Cited by 22 publications
(14 citation statements)
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“…A clear example is observed in that the consumer's travel time from home or work, the accessibility to the sports center, the transport, the access to private parking, or the importance or need of physical activity, could cause a strong sacrifice due to a lack of time. In short, this is a future intention of abandonment [14], or in this case what Zeithaml and Bitner [47] called non-monetary psychological sacrifices. Also reference [33], for their part, discuss the monetary or perceived quality of a sports service, which reduces satisfaction and therefore service convenience as well.…”
Section: Relationship Between Service Convenience and Satisfaction Anmentioning
confidence: 99%
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“…A clear example is observed in that the consumer's travel time from home or work, the accessibility to the sports center, the transport, the access to private parking, or the importance or need of physical activity, could cause a strong sacrifice due to a lack of time. In short, this is a future intention of abandonment [14], or in this case what Zeithaml and Bitner [47] called non-monetary psychological sacrifices. Also reference [33], for their part, discuss the monetary or perceived quality of a sports service, which reduces satisfaction and therefore service convenience as well.…”
Section: Relationship Between Service Convenience and Satisfaction Anmentioning
confidence: 99%
“…It can be seen that studies of the last two decades on fitness centers at an international level and in Spain have been oriented toward global studies, mainly descriptive and exploratory, related to quality and satisfaction in fitness centers [10][11][12][13]. A promising line of research aimed at the study of customer loyalty and abandonment in fitness centers has recently been incorporated into these studies [14][15][16][17].…”
Section: Introductionmentioning
confidence: 99%
“…Specifically, in Spain, growth in sports participation is becoming increasingly evident as participation has grown considerably in the past years (European Commission, 2014). This growth has been brought about by the increase of sports and physical activity promotion in public and private entities favouring a higher rate of physical activity (Clavel, Iglesias-Soler, Gallardo, Rodriguez-Cañamero, & García-Unanue, 2017). In the case of the public offer in Spain, the main managers are the local entities (town councils) that reserve in their urban planning plans pieces of land necessary for the construction and management of sports facilities.…”
Section: Introductionmentioning
confidence: 99%
“…Therefore, the main characteristics that differentiate both models in Spain are, on the one hand, the variety of services that they offer (more sports programmes in public fitness centres), the price and the number of people working (in both cases less than in low-cost fitness centres) and the design of the sports facility (more cared for in low-cost fitness centres). Thus, although there is an increase in participants in public and private fitness centres (European Commission, 2014;I.H.R.S.A., 2016), different studies have revealed a lack of customer loyalty (e.g., Clavel et al, 2017;García-Fernández, Gálvez-Ruíz, Fernández-Gavira, & Vélez-Colon, 2016;MacIntosh & Law, 2015), which makes it a highly important variable to analyse (García-Feranández, Bernal-García, Fernández-Gavira, & Vélez-Colon, 2014). In fact, in both public facilities (whose objective is to develop sports programmes) and private sports facilities (whose aim is economic gain), customer loyalty is paramount for clients to continue practising sports and this results in a greater economic benefit (Reichheld, 1996).…”
Section: Introductionmentioning
confidence: 99%
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