A proposed maturity assessment framework of the Greek local government Web Electronic Services

Panayiotou, Nikolaos A.; Stavrou, Vasileios P.

doi:10.1108/tg-03-2019-0018

Cited by 10 publications

(24 citation statements)

References 28 publications

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“…Only 7 out of 50 municipalities that were examined met all the criteria to be at the Transactional Services stage, which is considered to be in the second or third stage of e‐Government maturity in most of the models examined. Stages like Transformation of the relationship between state and society (Janowski, 2015; Kawashita et al, 2020; Kim & Grant, 2010; Persson & Goldkuhl, 2005), Social Participation & e‐Governance and Contextualization (Almuftah et al, 2016; Fath‐Allah et al, 2015; Kawashita et al, 2020; Kim & Grant, 2010; Persson & Goldkuhl, 2005) or Policy‐Driven Electronic Governance (Janowski, 2015; Kawashita et al, 2020) seem to be far away from the reality in the case of Greek municipalities.In response to the development of Greek municipalities throughout the years, a direct comparison of the Panayiotou and Stavrou (2019) findings with ours is not possible, due to the varied methodology and variables used; however, the researchers noted certain changes that reflect a progression throughout the four years. The municipalities with the highest maturity, according to Panayiotou and Stavrou (2019)—count 16 in total—have implemented features such as electronic services and permits, social media integration, and e‐payments.…”

Section: Discussionmentioning

confidence: 99%

“…Stages like Transformation of the relationship between state and society (Janowski, 2015; Kawashita et al, 2020; Kim & Grant, 2010; Persson & Goldkuhl, 2005), Social Participation & e‐Governance and Contextualization (Almuftah et al, 2016; Fath‐Allah et al, 2015; Kawashita et al, 2020; Kim & Grant, 2010; Persson & Goldkuhl, 2005) or Policy‐Driven Electronic Governance (Janowski, 2015; Kawashita et al, 2020) seem to be far away from the reality in the case of Greek municipalities.In response to the development of Greek municipalities throughout the years, a direct comparison of the Panayiotou and Stavrou (2019) findings with ours is not possible, due to the varied methodology and variables used; however, the researchers noted certain changes that reflect a progression throughout the four years. The municipalities with the highest maturity, according to Panayiotou and Stavrou (2019)—count 16 in total—have implemented features such as electronic services and permits, social media integration, and e‐payments. The majority of these elements were included in this study's third stage, “Transactional Services,” while social media were included in the “Connected Services” stage's criterion “Web 2.0.” Currently, according to the data gathered for this study, 39 of the 50 municipalities analyzed have proceeded in implementing these features.Another finding of their research was that the majority of municipalities included “Home Page Info Services”—contact information, mission, vision statement, organizational structure—and “Alternative Ways of Communication”—SMS, Email, push‐up notifications—(Panayiotou & Stavrou, 2019).…”

Section: Discussionmentioning

confidence: 99%

“…E-Government maturity assessment: The case of Greek municipalities Panayiotou and Stavrou (2019) designed an original assessment framework based on the PROMETHEE II approach for municipal e-services. The framework featured 64 criteria, the weights of which were decided by a committee of five Ministry of Interior decision-makers responsible for local government policy.…”

Section: E-government Maturity Models Comparisonmentioning

confidence: 99%

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E‐Government maturity assessment: Evidence from Greek municipalities

Patergiannaki

Pollalis

2022

Policy & Internet

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Several e‐Government maturity models have been developed throughout the years to assess the progress of e‐Government. This diversity of models has drawn some criticism in terms of their similarity, oversimplicity, one‐sided view and the characteristics incorporated in their stages. The goal of this study is to explore if a simple e‐Government maturity model can capture e‐Government progress and if operations can be classified into phases to give a realistic view of e‐Government. An adapted version of the United Nations e‐Government maturity model was used to assess the portals of the 50 largest municipalities of Greece. The factors influencing the e‐Government maturity development are examined through ordinal regression. The findings suggest that e‐Government maturity models have limited ability to capture the e‐Government development as it may not be considered linear. Municipal authorities have taken steps towards e‐Government, however, they are missing functionalities that are at the core of digital transformation. Finally, the findings indicate, that factors such as population, political ideology of the ruling party, budget and the mayor's gender have limited role in predicting the e‐Government maturity in the cases examined.

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Section: Discussionmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

Section: E-government Maturity Models Comparisonmentioning

confidence: 99%

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E‐Government maturity assessment: Evidence from Greek municipalities

Patergiannaki

Pollalis

2022

Policy & Internet

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“…. Panayiotou and Stavrou (2019) argue that e-Government does not simply have to be the application of new technologies but has the potential to be a strategy for delivering more effective and efficient services. Saleh et al (2019) assert that technology helps governments to achieve some important goals through websites that provide convenient and accessible information to citizens.…”

Section: Recommendationsmentioning

confidence: 99%

Global Trends in Management, IT and Governance in an e-World (E-MIG 2019 International)

Singh¹

2021

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PrefaceFor some years, the power of mobile technology has been accessible to everyone. Yet not many were making optimum use of it. COVID-19 has changed all that. With the implementation of lockdown and restriction of movement, globally, the importance of digital media has dawned on all. COVID-19 made us realise the importance of the E-World. Even those who had been either averse to e-learning or fearing to step into the e-universe had to embrace the technology to continue with their work, whether in business and retail, or education and research. COVID-19 has accelerated the transitioning of working and learning life into the digital era.Many professionals, who were initially reluctant to use digital technology, had to adopted it because it helped them to continue with their work, business and education. Whether the CEO who used to spend most of the time at the office, or the educator who has been using the whiteboard to teach learners in class, both have been forced to work remotely and from home, during several months of confinement due to COVID. Of course, the success achieved depended on the extent of preparedness and the tools used.So, since early 2020, the enforced if not involuntary necessity of using digital technology has been unavoidable. And, even though it has met with some reservations from advocates of face-to-face interaction and communication, before, the value of IT was also soon appreciated. Not only did e-work, e-education and e-research open new possibilities for enhancing and advancing IT capacity and software. It also soon proved vital, if not always popular in all sectors of society globally.It is then extremely satisfying to see senior business leaders and economists, professors, educators and teachers and learners, as well as seasoned politicians and governance managers and administrators, who had never wanted to use technology in business, to teach their students, or for service delivery, were now doing business online, delivering their lectures using a variety of online software and platforms, and strived to reach their constituencies in the most remote areas. It is also noted that many have come to advocate IT as necessary and indispensable for optimum performance, with great zeal. Even the educator, who thought her subject and technology were miles apart, was amazed to see the great learning value of integrating video, audio, images, statistical tables and diagrams, into lectures and lessons. Textbooks and learning materials were made more appealing and lively by supporting them with the digital and in many cases, social vi media. Similarly, business leaders, economists, politicians, governance officials, and institutional leaders soon learnt the value of being and remaining connected and carrying out work, without necessarily being in the same room or building simultaneously. Even more, many of come to realise the levels of both efficiency and effectiveness that digital media offer to them in their endeavorus.Therefore, this book, Global Trends in Management, IT and Governance in an ...

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“…Assessing municipalities’ performance helps provide decision-makers with real-world analytics to investigate the local governance situation. Recent research was conducted to assess local government e-services maturity, by offering new assessment frameworks (Panayiotou and Stavrou, 2019). Another research was conducted by Basyal et al (2018) to find the correlation between the adoption of e-government services and corruption decrease, however, it was unsuccessful in finding such link but rather reached strong evidence about the increase of effectiveness and political stability through the adoption of ICT.…”

Section: Local Governance Assessment Toolsmentioning

confidence: 99%

A data warehouse hybrid design framework using domain ontologies for local good-governance assessment

Chakiri

Mohajir

Assem

2020

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Purpose Most local governance assessment tools are entirely or partially based on stakeholders’ surveys, focus groups and benchmarks of different local governments in the world. These tools remain a subjective way of local governance evaluation. To measure the performance of local good-governance using an unbiased assessment technique, the authors have developed a framework to help automate the design process of a data warehouse (DW), which provides local and central decision-makers with factual, measurable and accurate local government data to help assess the performance of local government. The purpose of this paper is to propose the extraction of the DW schema based on a mixed approach that adopts both i* framework for requirements-based representation and domain ontologies for data source representation, to extract the multi-dimensional (MD) elements. The data was collected from various sources and information systems (ISs) deployed in different municipalities. Design/methodology/approach The authors present a framework for the design and implementation of a DW for local good-governance assessment. The extraction of facts and dimensions of the DW’s MD schema is done using a hybrid approach, where the extraction of requirement-based DW schema and source-based DW schema are done in parallel followed by the reconciliation of the obtained schemas to obtain the good-governance assessment DW final design. Findings The authors developed a novel framework to design and implement a DW for local good-governance assessment. The framework enables the extraction of the DW MD schema by using domain ontologies to help capture semantic artifacts and minimize misconceptions and misunderstandings between different stakeholders. The introduction and use of domain ontologies during the design process serves the generalization and automation purpose of the framework. Research limitations/implications The presently conducted research faced two main limitations as follows: the first is the full automation of the design process of the DW and the second, and most important, is access to local government data as it remains limited because of the lack of digitally stored data in municipalities, especially in developing countries in addition to the difficulty of accessing the data because of regulatory aspects and bureaucracy. Practical implications The local government environment is among the public administrations most subject to change-adverse cultures and where the authors can face high levels of resistance and significant difficulties during the implementation of decision support systems, despite the commitment/engagement of decision-makers. Access to data sources stored by different ISs might be challenging. While approaching the municipalities for data access, it was done in the framework of a research project within one of the most notorious universities in the country, which gave more credibility and trust to the research team. There is also a need for further testing of the framework to reveal its scalability and performance characteristics. Originality/value Compared to other local government assessment ad hoc tools that are partially or entirely based on subjectively collected data, the framework provides a basis for automated design of a comprehensive local government DW using e-government domain ontologies for data source representation coupled with the goal, rationale and business process diagrams for user requirements representations, thus enabling the extraction of the final DW MD schema.

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A proposed maturity assessment framework of the Greek local government Web Electronic Services

Cited by 10 publications

References 28 publications

E‐Government maturity assessment: Evidence from Greek municipalities

E‐Government maturity assessment: Evidence from Greek municipalities

Global Trends in Management, IT and Governance in an e-World (E-MIG 2019 International)

A data warehouse hybrid design framework using domain ontologies for local good-governance assessment

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