A Public Value Based Framework for Evaluating the Performance of e-Government in China

Bai, Wenlin

doi:10.4236/ib.2013.53b006

Cited by 17 publications

(12 citation statements)

References 6 publications

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“…Most of the existing approaches to e-government assessment, based on the public value concept, distinguish outcomes, public services and public trust as basic elements for public value creation (see, for example, [Grimsley, Meehan, Gupta, 2006;Heeks, 2006;Golubeva, 2007;Bai, 2013]). They usually analyze and test impacts of e-government on the basic elements of public value.…”

Section: The Impact Of E-government On Public Value Creationmentioning

confidence: 99%

Enhancing Public Value of Local Public Services through Electronic Interaction

Golubeva

Gilenko

Dzhedzheya³

2019

RMJ

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Benefits from introducing electronic public services have been widely discussed in the academic literature. However, in recent years, research advocates a more broad approach integrating multiple indicators of social benefits. One of these approaches is associated with the concept of public value, which describes the overall value that the government creates for the society. In this research we theoretically illustrate and empirically evaluate the possibility to enhance public value of public services through the electronic interaction of citizens and authorities on a local (municipal) level. We use an example of online claim submission system on landscaping and public amenities issues. The paper is based on a survey among 150 elderly citizens of a district of St. Petersburg (Russia). Despite the fact that elderly citizens are actually willing to adopt the electronic way of communication with local authorities and even associate it with a higher level of comfort and transparency, the online interaction itself do not make them trust the authorities more or submit their claims more often. To increase the level of trust and enhance the actual public value, the authorities need to demonstrate some practical results of their activity. This paper elaborates the linkage between public value creation and public e-services implementation on a local level. We provide a theoretical framework for a more comprehensive understanding of public value enhancement through local public services.

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Section: The Impact Of E-government On Public Value Creationmentioning

confidence: 99%

Enhancing Public Value of Local Public Services through Electronic Interaction

Golubeva

Gilenko

Dzhedzheya³

2019

RMJ

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“…However, there are several non-monetary benefits associated with the e-Government performance. This must be taken into consideration and that neglecting these can give rise to major limitations to the process of evaluating e-Government performance [6]. The European Commission proposes a conceptual framework for examining different types of values of e-Government [7].…”

Section: Literature Reviewmentioning

confidence: 99%

“…As a result tremendous investment has been made in implementing diverse e-Government initiatives worldwide [4]. In this context evaluating the performance of e-Government has become urgent [5] [6]. To date, there has been a scattered proportion of research conducted either from the perspective of e-Government service performance such as reducing operating costs, enhancing the administrative ability [7] or on the ground of citizen's involvement namely the trust towards the government affairs and its accountability [8].…”

Section: Introductionmentioning

confidence: 99%

“…To date, there has been a scattered proportion of research conducted either from the perspective of e-Government service performance such as reducing operating costs, enhancing the administrative ability [7] or on the ground of citizen's involvement namely the trust towards the government affairs and its accountability [8]. A holistic model to bring about a convergence of both as an integrated whole is needed more than ever, especially in the context of developing countries [6] [7] [9].…”

Section: Introductionmentioning

confidence: 99%

“…In this paper we adopted and operationalized the constructs which are theoretically based on the conceptual framework as suggested by Karunasena and Deng [10] and further revised by Bai [6]. We went further by empirically testing the validity of the proposed model with the use of exploratory factor analysis in an attempt to identify the dimensions influencing the public value-based performance of e-Government.…”

Section: Introductionmentioning

confidence: 99%

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Empirically Testing the Public Value Based Conceptual Framework for Evaluating E-Government Performance in Vietnam

Ha¹

2016

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Very little research has been conducted on the performance of e-Government across countries. They are theoretically focusing on the public value-based conceptual framework, resulting in the lack of empirical evidence on its validity. As for Vietnam, evaluating the e-Government performance is still new, not to mention being absent in the literature. Therefore, an empirical test of the public value-based conceptual framework was needed for evaluation of e-Government performance in Vietnam. Firstly, the research went through the review of the literature on e-Government as well as public service delivery related issues. Secondly, it operationalized the items on the basis of revised public value-based e-Government performance conceptual framework. Thirdly, the field survey was carried out using self-administered questionnaires with appropriate sampling structure. Finally, data analysis was performed and interpreted. Recommendations were drawn for proposed and revised conceptual framework for future research in Vietnam.

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Mechanisms fostering the sustainability of actualized value propositions of implementede‐Governmentprojects inSub‐SaharanAfrica: A realist evaluation case of Nigeria and Rwanda

Chidama

Ononiwu

2022

E J Info Sys Dev Countries

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This study examines the mechanisms fostering sustainable value propositions of implemented e‐Governments projects in sub‐Saharan Africa (SSA) as a research focus. Value propositions identify how public organizations use e‐Government to fulfill citizens' needs across different roles. Using a concept‐centric systematic review, we identified such value propositions as effective public organizations, quality service delivery, open government and democratic values, as well as social values and well‐being. We chose some selected e‐Government projects in Nigeria and Rwanda; adopted realist evaluation (RE) multiple case studies as a methodology and introduced affordance actualization, self‐determination theory, and sustainability framework for e‐Government success as theoretical lenses. To collect data, we adopted a mixed method RE approach and used a contingent valuation method (CVM) as a quantitative aspect to identify the actualized value propositions in operations in the implemented e‐Government projects in Nigeria and Rwanda as outcomes. Sequentially followed by a realist interview as a qualitative approach to collect and analyze data we uncovered the generative mechanisms causing such outcomes to exist and be sustainable. Our findings revealed technological cognizance and autonomy as well as competence as individual mechanisms identified for sustaining such outcomes. While organizational mechanisms revealed are continuous availability of funds, institutional, administrative, and coordinating capacity with leadership and political support. Other organizational mechanisms include institutionalizing the technology within local settings with ongoing monitoring and improvement evaluation enabled by both internal and external contextual conditions. We synthesized our findings into an actualized value sustainability framework for implemented e‐Government projects in SSA to contribute to academics and practice in ICT4D, particularly RE application in e‐Government study, which is nascent.

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A Public Value Based Framework for Evaluating the Performance of e-Government in China

Cited by 17 publications

References 6 publications

Enhancing Public Value of Local Public Services through Electronic Interaction

Enhancing Public Value of Local Public Services through Electronic Interaction

Empirically Testing the Public Value Based Conceptual Framework for Evaluating E-Government Performance in Vietnam

Mechanisms fostering the sustainability of actualized value propositions of implementede‐Governmentprojects inSub‐SaharanAfrica: A realist evaluation case of Nigeria and Rwanda

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