A qualitative content analysis of ChatGPT's client simulation role‐play for practising counselling skills

Abstract

Role‐play is often used as a pedagogical technique by counsellor educators to help counsellors‐in‐training (CITs) learn and practise counselling skills. This study used qualitative content analysis to assess the effectiveness of Chat Generative Pre‐Trained Transformer (ChatGPT), an artificial intelligence (AI) chatbot, in simulating client role‐play to facilitate practising counselling skills. The author used 10 case vignettes to conduct a simulated role‐play where ChatGPT was asked to simulate the client and author as counsellor. The results indicated that ChatGPT demonstrated authenticity, consistency, appropriate emotional expression, cultural sensitivity, empathy and self‐awareness while portraying the client. However, at times, ChatGPT's responses to the counsellor's questions appeared overly idealised, lacking the authenticity typically observed in real clients. Furthermore, ChatGPT, as a simulated client, lacked non‐verbal cues, limiting the overall experience of counselling skill practice. Recommendations for CITs and future research are discussed.

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