Every year, many infants are born preterm (<37 weeks of gestational age) worldwide, with a large proportion needing care in a neonatal unit (World Health Organisation, 2012). Hospitalization time for preterm infants may be lengthy, and mothers may experience feelings of anxiety about what life will be like once they leave the hospital for home. Leaving the secure environment of the neonatal unit, where help is always available, to go home may therefore represent a daunting transition for the mothers (Lundqvist et al., 2019;Murdoch & Franck, 2012). Mothers' experiences of the transition from the neonatal unit to home vary, and it has been reported that mothers would like to have more continuity in the support offered (Premji et al., 2017).Since communication is the basis of support and care, it is of great importance that it is adapted to suit the individual (Rider et al., 2014). A person-centred approach is an important component (McCormack & McCance, 2016). Person-centred care is based on therapeutic relationships between healthcare workers, people who need care and others who are significant in these people's lives. Such relationships are based on mutual trust, understanding and the sharing of accumulated knowledge (McCormack