A Quality Function Deployment (QFD) Approach in Determining the Employer’s Selection Criteria

Muda, Nora; Roji, Noor Sulawati Mat

doi:10.1155/2015/789362

Cited by 7 publications

(7 citation statements)

References 13 publications

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“…Muda et al . (2015) aims to obtain the feedback from the employers to determine the most preferred criteria in selecting students for the industrial training placement by using QFD approach.…”

Section: Literature Reviewmentioning

confidence: 99%

Designing a short-term training course curriculum using the quality function deployment (QFD)

Kanango

Bhatnagar

Gupta

et al. 2023

IJQRM

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PurposeThis research has been taken up by the human resource center of organization X, for designing a curriculum for a training course named “Basic Computer Application”, by optimizing topics and finalizing teaching strategies, based on needs and expectations collected from past and prospective training participants from different ranks of employees of X. The study aims to discuss this issue.Design/methodology/approachThe research strategy adopted is based on a survey conducted using a specially designed questionnaire. The questionnaire was circulated to 256 personnel selected randomly having computer backgrounds as well as non-computer backgrounds, who had either attended past batches of the same training course or attended different training courses. The data thus collected was processed using VOC Table and the affinity diagram and subsequently fed into the house of quality (HOQ) for obtaining desired output.FindingsThe study has identified and optimized topics for the course, based on employee needs/wants, using the two-stage QFD approach. After delivering the course with an optimized curriculum and teaching strategy, it is observed that the overall participant satisfaction performance of the course has increased from 3 to 4.6, which is higher than the goal set at 4. This indicates an overall enhancement in the satisfaction of participants with the delivery of the new improved course curriculum.Research limitations/implicationsAs indicated by the survey findings, the competence level of personnel with computer backgrounds is higher than that of personnel without computer backgrounds, which would result in different design considerations while constructing QFDs for these two entirely different groups of participants. This study has been limited to the course curriculum design for personnel with non-computer backgrounds only. The curriculum design for personnel with computer backgrounds will be addressed separately, in a future study.Originality/valueThis is an original study conducted on randomly selected employees across the country from among personnel working for different establishments of organization X. The approach taken in this study for optimizing a course curriculum is unique in the way that it uses a two-stage QFD, which is traditionally used for the design of a product, its components, and the subsequent manufacturing process. This study has employed a planning matrix that incorporated participant-given ratings for each individual need and also participant-decided benchmarking ratings of other similar courses. Estimation of final target has been done by factoring in participants' competence ratings for each individual topic, for a more truthful representation of participant opinion on the final output. This study has also adopted a unique approach of considering only top 80% (in terms of frequency of occurrence) of total responses while calculating weighted averages, instead of calculating the mean value of all data points. In this way, only the significant contributors have been considered while analyzing data.

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Section: Literature Reviewmentioning

confidence: 99%

Designing a short-term training course curriculum using the quality function deployment (QFD)

Kanango

Bhatnagar

Gupta

et al. 2023

IJQRM

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show abstract

“…The concept of Quality Function Deployment (QFD) methodology was first developed in the late 1960s by Yoji Akau and Shigeru Mizuno and was born as a method for new product development under the umbrella of Total Quality Management (TQM) (Akao & Mazur, 2003). The QFD methodology has been implemented as a supportive methodology in various sectors, such as services, automotive, hospitality, and manufacturing (Muda & Roji, 2015).…”

Section: Quality Function Deploymentmentioning

confidence: 99%

Enhancing the Quality of a Higher Education Course: Quality Function Deployment and Kano Model Integration

Ömürgönülşen¹,

Eryiğit²,

Tektaş³

et al. 2021

Yuksekogretim Derg

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“…QFD has also been applied in service industry, basically hotel and hospitality industry, for achieving customer satisfaction in an increasingly competitive marketplace [5]. QFD has also been used to determine selection criteria for students for industrial training based on based on employers' feedback [6]. In software industry also, QFD has been used for broad spectrum of work ranging from system or enterprise design to capturing non-functional requirements to documentation.…”

Section: Literature Surveymentioning

confidence: 99%

Improved Requirement Elicitation Process for Tactical Modules: A Case Study

Pandey¹

2021

IJRASET

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In defence sector, developing a tactical module is a very challenging task due to limited availability of domain knowledge. Owing to highly sensitive and confidential nature, very less data and information is available on the internet. It is observed that lack of knowledge often leads to large number of defects during user trial (due to incomplete or misunderstood requirements) or less customer satisfaction (due to missed requirements). Cost of fixing defects found in later stages is more as compared to cost of fixing defects detected in earlier stages of the development lifecycle. In our paper, issues related to newly incepted requirements of a tactical modules are captured and a case study on three tactical modules is done to derive an approach for process modification that can be implemented to development life cycle. This will lead to reduced number of defects in delivered product, resulting in cost reduction and raising customer satisfaction to improve reputation and brand value of the organization. Quality function deployment (QFD) is used to determine what is required by a customer, how to gather more information and apply it into our development process. This paper aims at achieving reduced number of defects by use of subject matter expert (SME) as concluded in case study in which QFD is used.

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A Quality Function Deployment (QFD) Approach in Determining the Employer’s Selection Criteria

Cited by 7 publications

References 13 publications

Designing a short-term training course curriculum using the quality function deployment (QFD)

Designing a short-term training course curriculum using the quality function deployment (QFD)

Enhancing the Quality of a Higher Education Course: Quality Function Deployment and Kano Model Integration

Improved Requirement Elicitation Process for Tactical Modules: A Case Study

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