A recipe for success: Crowdsourcing, online social networks, and their impact on organizational performance

Palacios‐Marqués, Daniel; Gallego-Nicholls, José Fernando; Guijarro-García, María

doi:10.1016/j.techfore.2020.120566

Cited by 31 publications

(10 citation statements)

References 60 publications

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“…Social network theory (SNT), as a branch theory of sociology, is not only a theory to study social structures, but also a new paradigm of research in social science [45]. Radcliff Brown first proposed the concept of a "social network" in the 1940s [46]. In its early development, SNT has been used in social science with three lines of social analysis, interpersonal relations, and anthropology traditions [47].…”

Section: Social Network Theorymentioning

confidence: 99%

Perspective from Chinese Tourists: Study on Urban Tourism Experience of Seoul City Based on Online Travel Notes

Zhao

Liu

2022

Sustainability

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The outbreak of the COVID-19 pandemic has had a serious impact on the tourism of Seoul, which is deeply dependent on international tourists. It is now more crucial than ever to make preparation for tourism recovery. Hence, this study took the travel notes posted by Chinese tourists in Seoul as a data source and applied manual content analysis to encode urban tourism experience (UTE) elements from travel notes, scoring them one by one and, consequently, obtaining the Seoul UTE element structure table. On this basis, the paper used social network analysis (SNA) and modified “importance–performance” analysis (MIPA), which complement each other, to thoroughly analyze the structural characteristics of elements and experience quality. The content analysis concludes that the Seoul UTE includes twenty-eight elements; SNA analysis shows that the network structure has high internal coordination and that UTE elements present aggregation with an indication of obvious differentiation of tourist sources; MIPA analysis reveals that overall experience quality is high, and an evaluation of traditional elements such as shopping and catering found them to be good; however, the evaluation of some core elements is low. With the help of our findings, it is hoped that this study can provide a better understanding and mastery of Chinese tourists’ demands and experiences to further improve tourism competitiveness for the industry’s recovery after post-COVID-19.

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Section: Social Network Theorymentioning

confidence: 99%

Perspective from Chinese Tourists: Study on Urban Tourism Experience of Seoul City Based on Online Travel Notes

Zhao

Liu

2022

Sustainability

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“…In manufacturing industry, crowdsourcing plays an important role in product development, provision of data and information for manufacturing, innovation, crowdsensing, and problem solving [35]. Crowdsourcing has been demonstrated to be beneficial to organizational performance, helping organizations survive and thrive in the ever-changing environment by creating a competitive advantage through constant innovation [36].…”

Section: Crowdsourcing For Service Innovationmentioning

confidence: 99%

Integrating crowd-/service-sourcing into digital twin for advanced manufacturing service innovation

Xiaojing

Qin

2021

Advanced Engineering Informatics

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“…Online social networks, which share ideas, drive innovation in enterprises. This phenomenon has become the subject of much scientific research, e.g., examining the importance of social networks in promoting organizations' development and indicating that crowdsourcing contributes to innovation development [32]. It can become an excellent opportunity for enterprises to support and undertake innovative solutions in the field of R&D. The interaction between the social environment and entrepreneurs can bring many positive effects not only for the company but also for society.…”

Section: Literature Reviewmentioning

confidence: 99%

Does Crowdsourcing as Part of User-Driven Innovation Activity Affect Its Results? An Empirical Analysis of R&D Departments in Poland

et al. 2021

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Entrepreneurs have long been convinced about the power and possibilities of the Internet. Nowadays, the Internet is an integral tool for the functioning of a company, not only as an alternative distribution channel, but also as a channel of information and communication flow, a means of interaction with the environment. The increasing use of the Internet, and especially of social media, made it possible to escalate the activity of various social groups in various areas of the company’s activity, including innovation, leading to the development of crowdsourcing. Crowdsourcing has redefined the existing production rules and ways of using labor resources. Its potential lies in openness, partnership, resource sharing and global action. There are already many studies on crowdsourcing and innovation, but little attention is paid to the relationship between crowdsourcing and the determinants of innovation activity. Thus, the aim of this research is examining whether the use of crowdsourcing while cooperating with product users in accordance with the concept of user-driven innovation (UDI) has an impact on selected aspects of innovative activity. An original questionnaire was used for the study. Fifty-seven R&D departments in Poland participated in the research. For the purpose of the analysis, the Kendall and V-Cramer tau correlation coefficient was used. These methods are complemented by the Ward agglomeration method. The research results show a cooperation with consumer results in the development of innovative activities in the studied R&D departments of enterprises in Poland. Using crowdsourcing results in the introduction of more product innovations, the introduction of new or significantly improved technological processes, as well as the implementation of a greater number of research and development projects.

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A recipe for success: Crowdsourcing, online social networks, and their impact on organizational performance

Cited by 31 publications

References 60 publications

Perspective from Chinese Tourists: Study on Urban Tourism Experience of Seoul City Based on Online Travel Notes

Perspective from Chinese Tourists: Study on Urban Tourism Experience of Seoul City Based on Online Travel Notes

Integrating crowd-/service-sourcing into digital twin for advanced manufacturing service innovation

Does Crowdsourcing as Part of User-Driven Innovation Activity Affect Its Results? An Empirical Analysis of R&D Departments in Poland

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