A Review: Embedding a Simulation Training Program in Labor and Delivery to Improve Healthcare Quality, Clinical Outcomes, and Patient Satisfaction

Abstract

In response to maternal deaths being threefold higher for black women than other races in New York City, Governor Andrew M. Cuomo created a taskforce which met for a year. In March 2019, the taskforce published ten recommendations to address the current healthcare disparities. The taskforce recommended utilizing medical simulation training to improve skills and communication. Peer-reviewed literature was explored for evidentiary support for embedding a simulation program in a NYC public hospital. In addition, obstacles to and advantages of in-situ simulation programs were discussed. Steps for garnering executive leadership support, improving teamwork, defining outcome measures, and identifying beneficiaries of in-situ simulation programs were explored.

The Effects of Simulation-Based Training on Midwifery Student Malpractice Trends and Student Perceptions of Care Behaviors: A Randomized Controlled Trial

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Patients’ Level of Satisfaction from Pharmaceutical Services Provided by Private Pharmacies Using the SERVQUAL Model Analysis

“…Customer service is an important estimation of service quality known for ages (Bryant, 2019;Hen-rique and Filho, 2020). In the healthcare industry, it is an indicator which measures the quality of service and the level of satisfaction a patient receives from a professional treatment (Teshnizi et al, 2018;Almarsdóttir et al, 2019;Schwartzberg et al, 2018).…”